Staff HR Operations & Technology Analyst

About the role

This role centers on solving immediate HR challenges while systematically redesigning the underlying system to prevent recurrence. You will operate at the convergence of Workday configuration, HR operations, service delivery, and process design. Using AI and automation with disciplined oversight, you will eliminate redundant effort and elevate the maturity of Ridgeline's operations. Your responsibilities include owning critical system components and service foundations, ensuring solutions are durable, scalable, and aligned with evolving business needs. You will remain technically hands-on while influencing strategic direction as Ridgeline grows.

Key facts

What you'll do

Architect and evolve complex Workday configurations and HR processes while guiding cross-functional decisions for people systems.

Structure service intake, triage, and knowledge management to maintain visibility into employee impact and operational risk.

Collaborate with HR, IT, Finance, and business leaders to translate ambiguous requirements into testable configuration changes and process adjustments.

Evaluate cycle time, data quality, and capacity to identify patterns and prioritize long-term improvements.

Deploy controlled AI and automation to streamline repetitive HR tasks, ensuring privacy, compliance, and meaningful human oversight.

Validate configurations prior to release, manage post-launch stabilization, and maintain precise documentation and decision records.

Examine end-to-end employee lifecycle workflows, including onboarding, compensation adjustments, leaves, offboarding, benefits administration, and time-related processes.

Develop dashboards and reporting that clarify service demand, process health, data quality, and material risk for stakeholders.

Lead readiness for Workday releases, testing changes, and coordinating communication and adoption.

Establish durable configuration records, standard operating procedures, knowledge base content, and seamless cross-functional transitions.

Implement responsible automated solutions that reduce manual effort, improve accuracy, and strengthen service delivery with appropriate governance.

Make disciplined tradeoff decisions, balancing rigor, iteration, escalation, and scope boundaries at Ridgeline's pace.

Elevate the team's capability by mentoring others, sharing context, and creating scalable ways of working.

Requirements

Hold work authorization in the United States without requiring employer sponsorship.

Bring 7-10+ years of experience solving complex problems in HR operations, HR technology, or HRIS roles.

Demonstrate deep, hands-on Workday configuration and optimization across business processes, calculated fields, condition rules, security roles, reporting, integrations, and workflow design.

Possess strong knowledge of core HR operations, including benefits, payroll touchpoints, compensation, job architecture, compliance, data governance, and the full employee lifecycle.

Show proven ability to partner with cross-functional stakeholders, translate needs into clear recommendations, align decision ownership, and drive implementation.

Exhibit expertise in running structured service delivery, including intake, prioritization standards, escalation paths, and measurable service expectations.

Apply analytical skills to redesign end-to-end employee lifecycle processes for reliability, efficiency, and scalability.

Create and interpret operational metrics, dashboards, and reports that surface capacity, demand patterns, and risk indicators.

Demonstrate experience with release management, testing, change management, and post-launch stabilization for new functionality.

Maintain clear configuration records, decision logs, and knowledge assets to support continuity and scalability.

Apply responsible automation and AI practices that enhance accuracy, reduce repetitive work, and incorporate privacy, compliance, and human-review controls.

Nice to have

Experience guiding strategic people operations and owning long-term system roadmaps.

Demonstrated success in building business cases, managing stakeholders, and influencing process maturity at scale.

Skills & tools

Workday, HRIS, HR operations, AI, automation, data analysis, process design, and employee experience.

Strong written and verbal communication, problem-solving, and cross-functional collaboration.

Practical notes

Details on compensation, location options, and benefits are confirmed Candidates should review all information there for the most current and complete offering details.

About the company

Long narrow elevated forms define our work, with steep sides falling from a narrow crest. Height above surroundings ranges minimally to great spans. Origins vary, formed by deposit, erosion, or tectonics, using bedrock, sediment, lava, or ice. Ridges stand alone or link within larger systems. Smaller elements often branch from these features. Understanding these variables guides our approach. Site conditions, structure, and material shape each project. Clients gain precise mapping and clear analysis. Current needs drive solutions that respect natural layout and scale, supporting decisions with clear, factual terrain interpretation.