Digital Product Manager

About the role

ALSO, an innovative electric mobility company, is seeking a highly motivated Digital Product Manager to lead the development and management of digital experiences across multiple platforms. This role is central to unifying vehicle interfaces, mobile applications, and web platforms to deliver a seamless and engaging user experience. You will be responsible for translating customer needs and business objectives into clear technical requirements, ensuring consistency and alignment with the company's brand vision. The ideal candidate will work closely with cross-functional teams including design, engineering, vehicle product management, and marketing to create cohesive digital solutions that enhance customer satisfaction, operational efficiency, and product growth. This position offers an exciting opportunity to shape the future of electric mobility by integrating digital products that are intuitive, reliable, and innovative.

Key facts

What you'll do

• Develop and maintain a comprehensive multi-year vision and strategic roadmap for all customer-facing digital experiences, including vehicle interfaces, mobile apps (iOS and Android), customer web portals, and internal operational tools.
• Prioritize features and enhancements based on customer value, business impact, and technical feasibility, ensuring alignment across vehicle systems, software development, and commercial initiatives.
• Define and design seamless customer journeys for various interactions such as user setup, onboarding processes, remote vehicle controls, service requests, telemetry data, ride analytics, and support features.
• Collaborate with design teams to develop user flows, wireframes, prototypes, and visual designs, ensuring user-centered approaches that meet usability standards and brand guidelines.
• Work closely with engineering teams to translate product requirements into technical specifications, ensuring feasibility and timely delivery of features.
• Partner with vehicle product management, UX/UI designers, software engineers, systems engineers, customer experience teams, marketing, and commercial teams to coordinate development efforts and align priorities.
• Facilitate stakeholder communication by conducting roadmap reviews, product planning sessions, and prioritization meetings to ensure all teams are aligned on goals and timelines.
• Conduct customer interviews, usability testing, and gather feedback through surveys and direct engagement to understand user needs and pain points.
• Analyze usage analytics, behavioral data, and telemetry to monitor product performance, identify areas for improvement, and inform iterative development.
• Define key performance indicators (KPIs) related to digital product success, including adoption rates, user engagement, retention, and customer satisfaction metrics.
• Use data-driven insights to prioritize ongoing improvements, refine user experiences, and ensure continuous enhancement of digital platforms post-launch.
• Stay informed about emerging trends and technologies in mobility, digital interfaces, and user experience to incorporate innovative solutions into product planning.

Requirements

• 3-6+ years of experience in product management, preferably in mobility, consumer software, or hardware-related products.
• Proven ability to translate complex business goals into clear, actionable product requirements and specifications.
• Experience working collaboratively with cross-disciplinary teams including engineering, design, technical program management, and commercial stakeholders.
• Strong written communication skills, with the ability to produce structured documentation, product specifications, and stakeholder presentations.
• Demonstrated success managing ambiguity and evolving project scopes while maintaining focus on strategic objectives.
• Familiarity with digital product development processes, including Agile methodologies, user-centered design, and iterative testing.
• Ability to prioritize competing demands and manage multiple projects simultaneously in a fast-paced environment.
• Experience with telemetry, analytics tools, and data-driven decision-making to inform product improvements.
• Knowledge of vehicle interfaces, mobile app development, or web platform management is a plus but not mandatory.

Nice to have

• Experience working within hybrid models that combine direct-to-consumer sales with retail and service channels.
• Conceptual understanding of platforms such as Shopify, ERP systems, logistics management, or service systems that support mobility solutions.
• Background in mobility, consumer hardware, or physical products that require connectivity, service, and maintenance considerations.
• Exposure to subscription-based, service-oriented, or entitlement-based business models.
• Familiarity with emerging trends in electric mobility, vehicle connectivity, and digital vehicle controls.

Skills & tools

• iOS development and design principles
• Android development and design principles

Practical notes

• Health coverage: The company offers excellent health, dental, and vision insurance plans, with coverage up to 100% paid by ALSO. They also provide FSA and HSA options to support healthcare needs.
• Additional benefits include membership to One Medical, along with dedicated insurance advocates to assist with healthcare decisions.
• The company provides fertility and family-building benefits through Progyny, supporting employees in their family planning journeys.
• Employees enjoy flexible time off policies, promoting work-life balance and personal well-being.
• The organization offers a 401(k) retirement plan with matching contributions to help employees plan for their financial future.
• This role is based on-site in Palo Alto, requiring physical presence at the company's office location.
• The position does not specify visa sponsorship; candidates should verify eligibility if applicable.
• The role involves working in an environment focused on innovation in electric mobility, with a strong emphasis on user experience, product quality, and cross-team collaboration.