Director of Operations, Central Region

About the role

This position is crafted to provide robust support to the Vice President of Operations in the stewardship of core operational functions specific to the Central division of our organization. You will be entrusted with the ownership of developing, implementing, and maintaining sophisticated systems and processes that are designed to drive operational excellence, realize meaningful cost savings, and fuel sustainable organizational growth. Your scope of responsibility will encompass critical departments such as measuring, purchasing, fleet management, administration, and scheduling, ensuring each operates with peak efficiency and effectiveness. You will be a key strategic partner, aligning day-to-day workflows with the broader business strategy while fostering a culture of continuous improvement, accountability, and data-driven decision-making across your teams. This role demands a proactive leader who can navigate complex operational landscapes and translate high-level objectives into tangible, on-the-ground results.

Key facts

What you'll do

Orchestrate the end-to-end operational performance of the Central division by designing, deploying, and refining core processes across measuring, purchasing, fleet management, administration, and scheduling to eliminate bottlenecks and enhance throughput.

Lead the development and execution of strategic operational plans that translate corporate objectives into actionable initiatives for multiple departments, ensuring alignment with overarching business goals and growth targets.

Implement rigorous performance metrics and reporting frameworks utilizing Microsoft Office 365 Suite and Salesforce to track productivity, identify trends, and drive data-informed decisions that optimize resource allocation.

Champion cross-functional collaboration by partnering with leadership teams to synchronize workflows, resolve interdepartmental challenges, and ensure cohesive execution of projects and daily activities.

Oversee the management and development of personnel within the operational units, providing guidance, fostering talent development, and ensuring teams are equipped to meet evolving demands.

Safeguard operational integrity by enforcing compliance with industry-specific safety standards and regulatory requirements, mitigating risk and ensuring all activities adhere to established protocols.

Manage the operational budget for the Central region, conducting financial planning, analyzing expenditures, and implementing cost-saving measures to improve the bottom line without compromising service quality.

Leverage advanced problem-solving and analytical skills to interpret complex data sets, diagnose operational inefficiencies, and implement sustainable solutions that enhance overall system performance.

Utilize proficiency in communication platforms such as Ring Central to facilitate clear, efficient internal and external communications, ensuring stakeholders are informed and issues are addressed promptly.

Drive continuous improvement initiatives by evaluating existing workflows, identifying opportunities for automation and digital transformation, and leading the adoption of new tools and methodologies.

Ensure the reliability and efficiency of fleet management operations by establishing best practices, monitoring performance, and coordinating with purchasing and logistics teams to optimize asset utilization.

Provide strategic oversight for scheduling and administrative functions, ensuring optimal resource deployment, adherence to timelines, and seamless execution of operational plans.

Foster a culture of excellence and accountability within the Central region by setting high standards, providing constructive feedback, and recognizing team achievements to maintain high morale and performance.

Serve as the primary point of contact for cross-regional operational initiatives, representing the Central division in discussions and contributing to enterprise-wide strategy sessions and planning efforts.

Continuously assess emerging industry trends and best practices, applying this knowledge to refine operations, enhance competitiveness, and position the division for future success.

Requirements

Demonstrate a minimum of 5 years of cumulative industry-related professional experience, with at least 3 years actively engaged in upper management or senior leadership capacities within an operational environment.

Exhibit a proven track record of developing, implementing, and executing operational strategies that directly align with and support overarching organizational goals and objectives.

Possess strong verbal and written communication skills, capable of articulating complex operational concepts, data, and directives clearly and effectively to diverse audiences across all organizational levels.

Showcase demonstrated supervisory and leadership capabilities, with a history of successfully managing teams, developing talent, and fostering a collaborative, high-performance work culture.

Maintain extensive knowledge of industry principles, standard procedures, and established best practices relevant to the operational management of home improvement services.

Exhibit excellent organizational skills, characterized by a keen eye for detail, accuracy, and the ability to manage multiple priorities and complex projects simultaneously.

Employ strong analytical and problem-solving skills, with the capacity to interpret intricate data, assess operational performance, and make informed, timely decisions.

Show proficiency in the use of Microsoft Office Suite and similar software tools for the purposes of reporting, data analysis, strategic communication, and comprehensive documentation.

Operate effectively under pressure, demonstrating the ability to prioritize critical tasks, manage competing deadlines, and adapt swiftly to changing organizational needs and priorities.

Bring experience in managing budgets, conducting financial planning, and analyzing operational costs to ensure fiscal responsibility and resource optimization within the assigned region.

Demonstrate a solid understanding of safety standards and regulatory compliance requirements pertinent to the home improvement industry, ensuring all operational activities are conducted lawfully and safely.

Display a commitment to upholding company policies, ethical standards, and professional conduct in all interactions and decision-making processes.

Possess the physical ability to be present at the designated on-site location in Madison, WI, for the majority of the work schedule as required by the role.

Nice to have

Possess experience with established project management methodologies, frameworks, and associated digital tools to enhance planning and execution efficiency.

Demonstrate familiarity with industry-specific software platforms beyond standard office suites, such as Salesforce for CRM or other specialized operational and logistics tools.

Have previous experience within a fast-growing or scaling organization, showcasing the agility and adaptability necessary to thrive in a dynamic and evolving environment.

Show a strong understanding of regulatory requirements and compliance standards that govern the specific operations within the home improvement sector.

Exhibit a proven ability to lead and manage cross-functional teams, coordinating efforts across diverse departments to achieve unified project and operational goals.

Bring experience with process automation, digital transformation initiatives, and the implementation of technology-driven solutions to improve operational workflows.

Practical notes

This is an on-site position based in Madison, WI. The role requires working primarily in an office environment utilizing standard office equipment. Occasional travel may be necessary for training sessions, meetings, or special projects related to operational duties. The position involves managing multiple operational functions, requiring strong organizational and leadership skills. The work environment is collaborative, fast-paced, and centered on continuous improvement. Candidates should be prepared to engage in strategic planning, team development, and cross-departmental coordination to achieve organizational success.