Commercial Operations Manager

About the role

Redwood Materials is seeking a Commercial Operations Manager to oversee the daily functions of the Commercial Operations team. This position plays a vital role in ensuring operational efficiency across various areas such as supplier onboarding, logistics, purchasing, compliance, and reporting. The successful candidate will be responsible for managing a team, streamlining processes, and acting as a key liaison between different departments to support the company's mission of recycling and sustainable materials management. The role requires a combination of leadership, operational expertise, and hands-on involvement to help scale and optimize Redwood's commercial activities in a fast-paced environment. The ideal candidate will have experience managing teams, working with supply chain and logistics, and a strong focus on data-driven decision making to support the company's growth and sustainability goals.

Key facts

What you'll do

• Lead and mentor a team of five Commercial Operations Specialists, fostering a collaborative environment that emphasizes accountability, continuous improvement, and high performance.
• Manage daily operational tasks including supplier onboarding, purchase order processing, logistics coordination, and payment resolution, ensuring all activities are completed accurately and on time.
• Develop, implement, and maintain standard operating procedures (SOPs) and training materials to promote operational consistency and efficiency across the team.
• Collaborate closely with cross-functional teams such as Sales, Supply Chain, IT, and Finance to identify workflow bottlenecks, implement process improvements, and ensure seamless communication and data flow.
• Serve as the primary point of contact for suppliers and customers regarding onboarding, order management, logistics, and compliance issues, ensuring high levels of service and adherence to company standards.
• Maintain organized and accurate records across CRM, ERP, and internal systems to support data integrity, traceability, and reporting needs.
• Work with Accounts Payable to ensure timely processing of purchase orders, invoices, and payments, resolving any discrepancies that may arise.
• Create and maintain operational dashboards and reports to monitor key performance indicators (KPIs), providing insights and recommendations to senior management for strategic decision-making.
• Identify opportunities for automation, system enhancements, and process improvements to increase operational scalability and reduce manual effort.
• Partner with product and data teams to define requirements for new reporting tools, dashboards, or system integrations that support operational needs.
• Use data analysis to generate insights, track trends, and support strategic planning efforts.
• Promote safety, compliance, and operational excellence across all activities, ensuring adherence to relevant regulations and company policies.
• Actively participate in continuous improvement initiatives, fostering a culture of innovation and efficiency within the team.
• Support company sustainability initiatives by ensuring that operational practices align with Redwood's mission of promoting the circular economy.
• Assist in onboarding new team members and providing ongoing training to ensure team members are equipped with the necessary skills and knowledge.
• Represent the Commercial Operations team in cross-departmental meetings, providing updates and insights on operational performance and challenges.
• Contribute to the development of budgets, forecasts, and resource planning to support team growth and operational needs.
• Ensure compliance with all relevant safety and environmental regulations, including any specific requirements related to handling materials or hazardous substances.
• Maintain a proactive approach to problem-solving, addressing issues promptly and effectively to minimize disruptions.

Requirements

• Bachelor's degree in Business, Operations, Supply Chain, or a related field.
• 5 to 7 years of experience in commercial operations, sales operations, business planning, or logistics, with at least 2 years in a management or supervisory role.
• Proven experience managing and developing teams in a fast-paced environment, with a focus on operational excellence.
• Experience working within industries related to battery materials, metals, commodities, or recycling is preferred but not mandatory.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent analytical skills, with proficiency in interpreting data and generating actionable insights.
• Familiarity with ERP and CRM systems; experience with Oracle, Hubspot, or similar platforms is advantageous.
• Strong communication skills, capable of collaborating effectively across departments and with external partners.
• Entrepreneurial mindset with a focus on action, continuous improvement, and innovative problem-solving.
• Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Commitment to sustainability and supporting Redwood's mission of promoting the circular economy.
• High attention to detail and a proactive approach to identifying and resolving issues.
• Ability to work independently and as part of a team, demonstrating leadership and initiative.
• Knowledge of safety and compliance standards relevant to the handling of materials and logistics operations.

Nice to have

• Experience with process automation, system integrations, or enhancements to improve operational workflows.
• Familiarity with environmental regulations or safety standards related to materials handling.
• Prior experience working in a startup or rapidly scaling company environment.

Skills & tools

• Proficiency in ERP and CRM systems, especially Oracle and Hubspot.
• Strong data analysis and reporting skills, with the ability to create dashboards and interpret KPIs.
• Excellent organizational and project management skills.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Ability to leverage technology to automate processes and improve operational efficiency.

Practical notes

• This role is based in an office environment in Carson City, NV.
• The position may require wearing personal protective equipment (PPE) as needed, depending on operational demands.
• Compensation will be determined based on experience and qualifications.
• The role involves working in a dynamic environment that values safety, compliance, and sustainability.
• Redwood Materials is committed to fostering a diverse and inclusive workplace.
• The company encourages continuous learning and professional development.
• The position may involve occasional travel for supplier visits or industry events.
• Redwood Materials collects personal information from applicants for employment purposes, including identifiers, personal records, and employment-related data. For questions about privacy, contact privacy@redwoodmaterials.com.