Network Support Specialist

About the role

As a , you will play a crucial role in maintaining and enhancing our network infrastructure. Your expertise will ensure that our systems operate smoothly and efficiently, supporting the needs of our clients and internal teams. This position offers an exciting opportunity to work in a dynamic environment where you can apply your technical skills and problem-solving abilities to real-world challenges. You will collaborate closely with various departments to provide exceptional support and contribute to the overall success of our organization.

Key facts

What you'll do

• Provide first-line support for network-related issues, troubleshooting and resolving connectivity problems for both internal and external users.
• Monitor network performance and conduct regular assessments to ensure optimal operation, identifying areas for improvement.
• Collaborate with the IT team to implement network upgrades and enhancements, ensuring minimal disruption to services.
• Maintain comprehensive documentation of network configurations, processes, and procedures to facilitate knowledge sharing and compliance.
• Assist in the configuration and deployment of network hardware, including routers, switches, and firewalls, ensuring alignment with best practices.
• Conduct regular network security assessments and audits, implementing necessary measures to safeguard against potential threats.
• Provide training and support to end-users, helping them understand network functionalities and best practices for usage.
• Participate in on-call support rotation, responding to urgent network issues outside of regular business hours as needed.
• Collaborate with vendors and service providers to resolve complex network issues and procure necessary equipment.
• Stay updated on industry trends and emerging technologies, recommending improvements and innovations to enhance network performance.
• Assist in the development and implementation of disaster recovery and business continuity plans related to network operations.
• Engage in continuous learning and professional development to enhance your skills and knowledge in network support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• A minimum of 3 years of experience in network support or a similar role, with a strong understanding of networking concepts and protocols.
• Proficiency in configuring and troubleshooting network devices, including routers, switches, and firewalls.
• Familiarity with network monitoring tools and software, such as Wireshark, SolarWinds, or similar applications.
• Strong problem-solving skills with the ability to analyze complex issues and develop effective solutions.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Experience with network security principles and practices, including firewalls, VPNs, and intrusion detection systems.
• Ability to work independently and collaboratively in a team-oriented environment, managing multiple tasks effectively.
• Relevant certifications, such as CompTIA Network+, Cisco CCNA, or equivalent, are highly desirable.
• A strong commitment to customer service and a proactive approach to addressing user needs and concerns.

Nice to have

• Experience with cloud networking solutions and virtualization technologies.
• Familiarity with scripting languages such as Python or PowerShell for automation tasks.
• Knowledge of VoIP systems and their integration into network infrastructure.
• Previous experience in a telecommunications environment is a plus.
• Understanding of compliance regulations related to network security, such as GDPR or HIPAA.

Skills & tools

• Networking protocols: TCP/IP, DNS, DHCP, VLANs, etc.
• Network hardware: Routers, switches, firewalls, and access points.
• Monitoring tools: SolarWinds, Nagios, or similar applications.
• Operating systems: Windows Server, Linux, and other relevant platforms.
• Security tools: Firewalls, VPNs, and intrusion detection systems.
• Documentation tools: Confluence, SharePoint, or similar platforms.

Practical notes

• This position is based in Palmerton, Pennsylvania, and may require occasional travel to other company locations or client sites.
• Candidates must be available for on-call support as part of the role.
• Pencor is committed to fostering a diverse and inclusive workplace; we encourage applications from individuals of all backgrounds.
• For more information and to apply, please visit our career page at [Pencor Careers](https://pencor.bamboohr.com/careers/1091).

META

Company: Pencor

Title: Network Support Specialist

Listed

location: Palmerton, Pennsylvania

Job type: Full-time