Lead Expert - John Lewis Glasgow

About the role

You will drive sales performance within the showroom environment through self-directed action and decisive leadership. Your primary responsibility is to establish and maintain a high-energy sales culture, guiding Peloton Experts during Store Manager absences with confidence and clarity. You will act as the crucial link between the brand and the customer, converting curious visitors into committed members through authentic engagement. This role demands a consultative approach where you own the coaching narrative for each member, tailoring every interaction to their specific goals. The position requires a commitment to protecting and upholding the premium standards of the Peloton brand at every customer touchpoint, ensuring consistency is never compromised. You will be expected to operate with a high degree of autonomy, making informed decisions that directly impact the showroom's success. Ultimately, you will foster an environment where expertise is shared confidently and Peloton's community values are felt in every interaction.

Key facts

The role is based in Glasgow, Scotland.

The engagement is structured as a part-time position, requiring availability of 26 to 34 hours spread across 4 to 5 working days.

The compensation package offers a salary ranging from £23,500 to £25,000.

What you'll do

You will provide in-the-moment coaching to Peloton Experts to reinforce a strong, results-oriented sales culture and elevate the standard of customer interactions. A core duty involves proactively managing the store-wide sales funnel, utilizing phone and email outreach to convert leads into booked fitness sessions with precision and care. You will engage with individuals passing the storefront, educating them on Peloton's software, apparel, and content offerings while honestly setting expectations to build immediate trust. Maintaining the showroom environment is paramount, including visual merchandising, inventory oversight, and preparation for brand events to ensure everything is presentation-ready. Your expertise will extend to boutique apparel knowledge, software features, and the full breadth of Peloton's fitness content, fostering long-term member loyalty through informed guidance. You will own the local customer journey, managing follow-up and relationship tracking from first contact to final conversion with meticulous attention to detail. In high-energy sessions, you will set the pace and ensure members receive consistent, premium guidance that reflects the Peloton standard. Reviewing performance data will inform daily tactical adjustments to maximize conversion rates across all channels, from footfall to digital correspondence. You will serve as a mentor to the wider sales team, sharing best practices and coaching techniques that drive collective success. The role requires you to champion the brand experience, ensuring that every interaction reinforces the premium positioning of Peloton in the competitive Glasgow market. You will be the first point of escalation for complex customer queries, resolving issues efficiently while maintaining the highest level of professionalism. Your actions will directly influence the showroom's ability to meet and exceed its sales targets in a dynamic retail environment.

Requirements

Candidates must have a proven track record of acting as an in-store lead, capable of guiding Experts under diverse operational conditions with poise and authority. A history of consistently exceeding personal sales targets through consultative, goal-focused coaching is essential to thrive in this demanding role. You must demonstrate the ability to manage pedestrian traffic outside the store and convert interest through confident product education and compelling storytelling. The capacity to maintain strict brand standards for showroom presentation, event readiness, and inventory accuracy is non-negotiable and must be evident in every interaction. Deep familiarity with Peloton's software ecosystem, apparel lines, and content library is a mandatory requirement for success in this position, requiring constant updating and application. You must possess strong communication skills, enabling you to articulate complex features and benefits in a clear, concise, and engaging manner to all potential members. The ability to work flexible hours, including evenings and weekends, is necessary to cover peak trading times and support the operational needs of the John Lewis partnership. You should be comfortable working independently and as part of a high-performing team, balancing autonomy with collaborative support to achieve shared objectives. A commitment to providing exceptional customer service, even in challenging situations, is a fundamental attribute for anyone entering this role.

Nice to have

There are no specific qualifications or experiences listed as preferred beyond the core requirements.

Practical notes

You are advised to confirm all details on the official application page before proceeding.

About the company

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