Director, Precision Operations

About the role

Join PatientPoint as a vital member of our team, focusing on the successful execution and management of strategic healthcare partnerships. This on-site position, based in Cincinnati, Ohio or New York City, NY, offers an to lead the implementation of complex contractual agreements, coordinate cross-functional teams, and ensure operational excellence. As a leader in digital health solutions, you will play a key role in enhancing patient engagement and improving health outcomes across the country. Your efforts will directly contribute to the growth and scalability of our partnership initiatives, helping healthcare providers and organizations deliver better care through innovative technology and strategic collaboration.

Key facts

What you'll do

• Lead the end-to-end onboarding process for new Precision partnership agreements, ensuring all contractual obligations are clearly understood and effectively implemented.
• Act as the primary point of contact for partners, managing both technical integrations such as portals and EHR systems, and business performance metrics to ensure mutual success.
• Serve as the main liaison within the organization for partnership execution, coordinating with internal teams to facilitate smooth operations and timely deliverables.
• Collaborate closely with Operations, Sales, Product, Marketing, Finance, and Legal teams to translate contractual terms into actionable project plans, timelines, and deliverables, ensuring all stakeholders are aligned.
• Develop detailed project plans based on contractual agreements, setting clear milestones and deadlines to track progress and ensure timely completion of implementation phases.
• Proactively identify potential risks, operational bottlenecks, or challenges that could impact the success of partnership implementations, and develop mitigation strategies.
• Monitor ongoing performance of partnerships against contractual and strategic goals, utilizing performance metrics and KPIs to assess success and identify areas for improvement.
• Escalate issues or delays promptly to relevant stakeholders and work collaboratively to resolve them, maintaining a focus on delivering high-quality outcomes.
• Foster strong relationships with partners through regular communication, updates, and performance reviews, supporting contract renewals and expansion opportunities.
• Develop and document repeatable processes, best practices, and scalable workflows for partnership implementation, enabling the organization to grow efficiently and maintain high standards across multiple projects.
• Support internal teams in preparing for audits, compliance reviews, or other assessments related to partnership agreements and operational procedures.
• Contribute to strategic planning initiatives by providing insights from partnership operations, helping shape future growth and collaboration strategies.
• Ensure all partnership activities comply with relevant regulations, including healthcare standards and legal requirements, especially when dealing with health technology systems and data.
• Maintain detailed records of partnership activities, contractual changes, and performance data to support reporting and continuous improvement efforts.
• Participate in cross-departmental meetings to align operational goals with overall company objectives, ensuring integration of partnership initiatives into broader organizational strategies.

Requirements

• A minimum of 7 years of experience in partnerships, account management, operations, program management, or related fields.
• Bachelor's degree is required; advanced degrees or relevant certifications are a plus.
• Proven experience in implementing healthcare technology products, including portals and EHR systems, with a clear understanding of their technical and operational aspects.
• Demonstrated success managing complex contracts and multi-stakeholder projects, preferably within healthcare or digital health sectors.
• Familiarity with digital advertising principles, technologies, and workflows, especially as they relate to healthcare solutions.
• Knowledge of partner revenue-sharing business models, including how to manage and optimize such arrangements.
• Strong project management skills, with the ability to develop detailed plans, coordinate multiple teams, and deliver results on time and within scope.
• Excellent communication skills, capable of engaging with internal teams, external partners, and executive leadership effectively.
• Ability to work independently and proactively, with a high level of accountability and ownership for project outcomes.
• Strong organizational skills, with attention to detail and the ability to prioritize competing demands efficiently.
• Experience working in fast-paced environments with cross-functional teams, demonstrating flexibility and adaptability.
• Knowledge of healthcare regulations, compliance standards, and data security considerations related to health technology implementations.

Nice to have

• Experience working within a healthcare organization or digital health company, understanding the unique challenges and opportunities in this space.
• Certification in project management methodologies such as PMP or similar credentials.
• Familiarity with health IT systems, including EHR platforms, portals, and related software.
• Strong analytical skills for monitoring performance metrics, conducting data analysis, and generating reports to inform decision-making.
• Proven ability to lead cross-functional teams and manage vendor or partner relationships at an enterprise level.
• Experience in contract negotiations, renewals, and expansions, with a focus on maximizing value for all parties involved.

Skills & tools

• Proficiency in project management tools and methodologies, such as MS Project, Smartsheet, or similar platforms.
• Familiarity with healthcare technology systems, including portals, EHRs, and data integration tools.
• Strong analytical skills, with the ability to interpret performance data and generate actionable insights.
• Excellent communication and stakeholder engagement skills, both written and verbal.
• Ability to adapt quickly to new technologies and processes, maintaining a focus on continuous improvement.

Practical notes

Base Salary Band: $129,800.00 - $220,500.00