Account Manager (German speaking)

About the role

Join Passbolt as an Account Manager specializing in the German-speaking market. In this pivotal role, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving the adoption of our innovative password management solutions. You will work closely with clients to understand their needs and provide tailored solutions that enhance their security posture. This position offers an exciting opportunity to be part of a dynamic team in a fast-growing company that values collaboration and innovation.

Key facts

What you'll do

• Cultivate and maintain strong relationships with existing clients, serving as their primary point of contact for all account-related inquiries.
• Understand customer needs and challenges to effectively communicate the value of Passbolt's solutions, ensuring they align with their business objectives.
• Conduct regular check-ins and account reviews to assess client satisfaction and identify opportunities for upselling and cross-selling additional services.
• Collaborate with the sales and marketing teams to develop targeted strategies that enhance client engagement and drive product adoption.
• Prepare and deliver compelling presentations and product demonstrations to clients, showcasing the unique features and benefits of Passbolt's offerings.
• Monitor account performance metrics and provide regular reports to management, highlighting successes and areas for improvement.
• Act as a liaison between clients and internal teams, ensuring that client feedback is communicated effectively and addressed promptly.
• Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with relevant insights and recommendations.
• Participate in trade shows, conferences, and networking events to represent Passbolt and expand the company's presence in the German-speaking market.
• Assist in the development of customer success initiatives and programs aimed at improving client retention and satisfaction.
• Provide training and support to clients on the use of Passbolt's products, ensuring they are fully equipped to maximize their investment.
• Collaborate with the product team to relay customer feedback and contribute to the continuous improvement of Passbolt's offerings.

Requirements

• Fluent in German and English, with excellent verbal and written communication skills in both languages.
• Proven experience in account management or a similar customer-facing role, preferably within the technology or SaaS industry.
• Strong understanding of customer relationship management principles and practices.
• Ability to analyze client needs and provide tailored solutions that drive business value.
• Excellent organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving skills and a proactive approach to addressing client challenges.
• Experience with CRM software and other sales tools to track account activity and performance.
• A results-oriented mindset with a focus on achieving targets and driving client satisfaction.
• Willingness to travel occasionally for client meetings and industry events as needed.

Nice to have

• Familiarity with password management solutions or cybersecurity products is a plus.
• Previous experience working in a startup or fast-paced environment.
• Knowledge of additional languages is an advantage.
• Experience in conducting training sessions or workshops for clients.

Skills & tools

• Proficient in using CRM platforms (e.g., Salesforce, HubSpot) to manage client relationships and track sales activities.
• Strong presentation skills, with the ability to create engaging and informative content for clients.
• Familiarity with project management tools to coordinate tasks and collaborate with internal teams effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes.

Practical notes

• This position is based in Belvaux, Luxembourg, and candidates must be eligible to work in the EU.
• Passbolt is committed to fostering a diverse and inclusive work environment, and we encourage applications from all qualified individuals.
• For more information about the role and to apply, please visit our careers page at [Passbolt Careers](https://passbolt.bamboohr.com/careers/66).

Join us at Passbolt and play a key role in helping organizations secure their sensitive information while advancing your career in a supportive and innovative environment. We look forward to your application!