Senior HRIS Analyst

About the role

The Senior HRIS Analyst will own the design, configuration, implementation, and administration of the Workday ecosystem at PagerDuty. In this role, you will drive system enhancements and support the adoption of AI capabilities embedded within Workday to improve day-to-day HR operations. You will act as a key subject matter expert for the Workday platform, ensuring that system configurations align with business requirements and compliance standards. The position requires collaboration with cross-functional teams to troubleshoot unexpected results and resolve process gaps across HR modules. You will leverage your technical expertise to maintain data integrity and ensure that the platform supports the organization's digital transformation goals. This role is critical in helping PagerDuty deliver a consistent and efficient employee experience across all departments.

Key facts

What you'll do

• Utilize strong understanding and hands-on experience implementing and maintaining Workday modules, including Core HCM, Compensation, Onboarding, Benefits, Payroll, and Security to research and resolve system problems, unexpected results, or process flaws and recommend solutions to meet business requirements.
• Collaborate with cross-functional stakeholders to streamline processes, advise on new functionality, and drive user adoption across the organization.
• Lead the review, testing, and implementation of Workday feature releases, including evaluating new AI-powered capabilities for fit and readiness before rollout to the business.
• Partner with stakeholders to configure, test, and deliver AI-enabled features and automation within Workday, acting as a key contributor in bringing new AI-powered HR products from pilot to production.
• Use AI tools in your own day-to-day work, such as for data analysis, documentation, testing, or reporting, to increase personal and team efficiency and free up time for higher-value work.
• Partner with Security, Legal, and IT on responsible AI governance, focusing on data privacy, access controls, and change management for AI-enabled business processes.
• Maintain data integrity across systems by running audits, analyzing data, and correcting discrepancies to ensure accurate reporting and compliance.
• Engage with the Workday community, including Brainstorm, Community forums, and release notes, to stay current on system and AI capabilities and recommend solutions that address evolving business needs.
• Support the implementation of new features and functionality, ensuring that system settings are aligned with business needs and best practices.
• Provide subject matter expertise and guidance to internal teams on Workday capabilities and limitations.
• Conduct system configurations, validations, and validations to ensure compliance with internal policies and external regulations.
• Assist in the development of technical documentation and process workflows related to Workday modules and AI features.
• Monitor system performance and identify opportunities for optimization to enhance user experience and efficiency.
• Participate in project initiatives that drive the evolution of the Workday platform across the organization.
• Support the testing and quality assurance of new releases and updates prior to enterprise-wide deployment.

Requirements

• 5+ years of Workday experience.
• Proficient with all Workday modules.
• Experience working in a fast-paced, growth-focused company.
• Experience using AI tools to improve personal or team productivity (e.g., automating reporting, documentation, or testing) is a plus.
• Bachelor's degree in Human Resources, Information Technology, or a related field or equivalent work experience.
• Strong understanding of HR processes and compliance requirements.
• Excellent analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple priorities in a dynamic environment.
• Willingness to learn new technologies and adapt to changing requirements.

Nice to have

• Workday Pro Certification in any module (e.g., HCM, Benefits, Payroll, Advanced Compensation).
• Experience helping deliver AI-powered features or products as part of an HR technology roadmap - configuring, testing, and rolling out new AI capabilities to end users.
• Agile or Scrum certification.

Practical notes

This role is expected to come into our Atlanta office two times per week.

Location restrictions apply for U.S. candidates: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.

Candidates must reside in an eligible location, which vary by role.