Senior Product Manager
Job description
About the role
You will define and own the multi-year product strategy and execution for Workflows, Actions, and the agentic automation layer within PagerDuty's Operations Cloud. This role requires you to lead the roadmap for autonomous SRE agents, translating high-level AI/ML capabilities into concrete product primitives that eliminate operational toil. You will partner directly with enterprise customers to ensure the platform solves real-world deployment challenges across development, IT, and security operations. The position sits at the intersection of domain-specific SRE workflows and frontier AI product design, demanding deep fluency in both operational reality and emerging automation capabilities. You will define how autonomous agents interact with tools, set safety boundaries for delegation, and own the customer surface for permissions and auditability. This is a high-visibility role with significant impact on the core automation fabric of the PagerDuty platform. You will synthesize technical constraints, customer feedback, and competitive signals into a coherent, executable product vision.
Key facts
What you'll do
Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
Lead product definition for the agentic layer of PagerDuty's automation platform - the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.
Partner with AI/ML teams and external model providers to ensure PagerDuty's agentic experience is differentiated by domain - leveraging deep SRE context rather than generic automation.
Own the customer-facing surface of agentic authorization - ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.
Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.
Define and prioritize the minimum viable agentic primitives that enable safe, scoped delegation of operational tasks across cloud and on-prem environments.
Champion usability testing and user research to validate that new agentic workflows reduce mean time to resolution and operational burden for SRE teams.
Collaborate with security and compliance stakeholders to ensure agentic features meet enterprise governance, risk, and audit requirements.
Translate complex platform trade-offs into clear narratives for both technical and executive stakeholders, aligning engineering, design, and go-to-market teams.
Drive adoption of the automation platform by articulating a clear vision for AI-native SRE agents and how existing customers can incrementally realize value.
Requirements
5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
Deep fluency in the SRE and DevOps domain - you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.
Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
Ability to think clearly about authorization models - you don't need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.
Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.
Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development.
Track record of building positive working relationships with engineering, UX design and teams across the business to execute on complex initiatives.