Business Development Representative

About the role

You will own the full cycle of outbound prospecting and discovery for strategic target accounts, acting as the first point of contact for the PagerDuty brand. You will report directly to a Manager of Sales Development and operate within a fast-paced, high-volume sales environment that demands consistent energy and rigorous organization. In this role, you will collaborate tightly with Account Executives, handing off thoroughly nurtured, high-quality leads that align with the company's Digital Operations Management platform. You will leverage modern outbound techniques to explore every facet of the sales cycle and seize compelling opportunities as they arise. Your daily work will focus on communicating PagerDuty's unique business value and impact, ensuring each interaction demonstrates a passion for transformation and innovation. You will quickly adapt to the Command of the Message (COM) selling model and employ a customer-centric solution selling approach to address specific client needs. Ultimately, you will ignite interest and excitement around PagerDuty, representing the brand with professionalism and driving the initial stages of the revenue pipeline.

Key facts

What you'll do

• Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.
• Employ a discovery process to engage with both practitioners and management levels inside target accounts, uncovering needs and decision-making dynamics.
• Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.
• Consistently achieve sales goals, maintaining a proven track record of success through disciplined execution and follow-through.
• Quickly adapt to the Command of the Message (COM) selling model and employ solution selling/customer-centric sales methods to address specific challenges.
• Proficiently use Salesforce, Sales Navigator, Outreach, and Demandbase to optimize sales activities, manage pipelines, and maintain accurate records.
• Exhibit strong collaboration and time management skills to maximize efficiency, productivity, and coordination with cross-functional partners.
• Establish, oversee, and maintain genuine connections with customers, building trust and credibility from the very first interaction.
• Ensure that your own and others' work and information are complete and accurate, with careful preparation for meetings and presentations.
• Follow up with stakeholders consistently to ensure that agreements and commitments have been fulfilled, contributing to PagerDuty's long-term strategic initiatives.

Requirements

• You possess strong communication and interpersonal skills to effectively engage with potential customers and build relationships that withstand scrutiny.
• You demonstrate strong organizational skills to manage and prioritize multiple leads and opportunities effectively without dropping any critical tasks.
• You exhibit adaptability in a fast-paced, high-volume environment where priorities can shift rapidly and demands are constant.
• You bring a proven track record of consistently achieving sales goals and maintaining success metrics over meaningful time periods.
• You are comfortable using modern sales technology stacks and tools to automate, track, and report on progress accurately.
• You show a passion for transformation and innovation, aligning your messaging with forward-looking digital operations management needs.
• You can represent the prestigious PagerDuty brand with professionalism, ensuring every interaction reflects the company's standards.
• You are committed to following up on agreements and commitments, ensuring that execution remains complete and accurate across all touchpoints.

Practical notes

The role is based in San Francisco and operates within standard business hours as defined by the company's operational framework. Travel requirements are not explicitly detailed in the source material, but the position is designed for in-person engagement within the designated territory. No specific visa sponsorship details are provided in the source documentation, and candidates must ensure they meet all eligibility criteria related to work authorization. The engagement type referenced in the source is left unquantified, indicating that further details regarding hours and compensation arrangements are to be confirmed directly through official PagerDuty hiring channels. Deadlines for application submission are not outlined in the provided source, so interested candidates are encouraged to act promptly and verify current opportunities on the official PagerDuty careers platform. This position is part of a rapidly expanding team supporting Development, IT, Customer Service, Security, and other organizational functions as the company continues its growth in Digital Operations Management, AI/ML adoption, and automation initiatives.