IT Support Specialist II (Remote, US)

About the role

Openly is seeking a skilled IT Support Specialist II to enhance our IT team. In this mid-level position, you will be in managing our IT systems, addressing complex technical challenges, and mentoring junior staff. This role is perfect for an IT professional eager to take on increased responsibilities and drive improvements in our support processes.

Key facts

What you'll do

• Deliver advanced technical assistance to users, acting as a key resource for resolving intricate hardware and software issues.
• Take charge of technical challenges, providing support to junior team members and collaborating with other IT departments to find solutions.
• Manage and maintain IT infrastructure, including user accounts and access controls.
• Identify and implement enhancements to IT support processes for greater efficiency.
• Develop and update detailed documentation for IT systems and procedures, ensuring knowledge sharing within the team.
• Train and assist users and junior staff on best practices and software applications.
• Oversee the IT onboarding process for new employees, configuring their devices and addressing initial technical inquiries.
• Manage IT assets throughout their lifecycle, from procurement to disposal.
• Lead and coordinate small to medium-sized IT projects using appropriate project management tools.
• Support both macOS and Windows environments while staying informed about new technologies.
• Clearly communicate technical solutions to both technical and non-technical audiences, ensuring mutual understanding.

Requirements

• Education: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent certifications.
• Experience: 3 to 5 years in an IT support capacity.
• Familiarity with scripting languages (e.g., Python), no-code automation tools, and infrastructure as code technologies (e.g., Terraform).

Skills & tools

• Strong knowledge of hardware, software, and IT environments.
• Proven ability in advanced troubleshooting and problem resolution.
• Solid understanding of networking principles.
• Experience with managing IT infrastructure, including Okta and Google Workspace.
• Proficiency in both macOS and Windows systems.
• Capability to implement IT best practices and processes.

Practical notes

This position is remote, with a preference for candidates located in the Central, Mountain, or Eastern time zones. Applicants must have authorization to work in the United States on a full-time basis, as this role does not offer visa sponsorship now or in the future.

Perks & Benefits

We believe that great work is achieved when individuals feel valued and supported. Our benefits are designed to cater to you and your family throughout various life stages.

• Remote-First Culture: We have championed remote work for years and continue to support a flexible, distributed team.
• Competitive Pay & Equity: Attractive base salary along with ownership in Openly's growth.
• Comprehensive Health Coverage: Medical, dental, and vision plans tailored for you and your family.
• Life & Disability Insurance: Full coverage options, including voluntary supplemental plans.
• Parental Leave: Up to 8 weeks (320 hours) of paid leave for eligible employees, with additional disability coverage for birthing parents.
• 401(k) Company Contribution: Openly contributes 3% of your gross salary, regardless of personal contributions.
• Home Office Setup: A $1,500 allowance to create your ideal remote workspace, plus a $75 monthly internet stipend.
• Professional Development: $2,000 annually for courses, conferences, or resources to aid your growth.
• "Be Well" Program: A $50 monthly stipend dedicated to your personal health and wellness.
• Volunteer Hours & Referral Rewards: Paid time off for community service and financial rewards for successful talent referrals.

Our Hiring Commitment

We view the interview process as a mutual exploration. Our hiring approach is designed to be transparent and respectful, allowing candidates to showcase their strengths and ask questions to determine if Openly is the right fit for them.

We welcome U.S. Citizens, Green Card Holders, and individuals authorized to work in the U.S. for any employer who currently reside in the U.S.

Openly is dedicated to equal employment opportunities and does not discriminate against any individual based on race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. Openly participates in E-Verify in the United States and will provide reasonable accommodations for qualified individuals with known disabilities as required by law.

We strive to create a positive applicant experience. To ensure timely responses, we AI to organize applications based on relevant skills and experience. While AI aids in efficiency, all hiring decisions are made by our team members. Your data will be handled in accordance with privacy laws and company policies. For any questions regarding our AI-assisted hiring process, please reach out to our recruitment team.