Order Management & Billing Lead - Cloud Marketplaces & Partnerships

About the role

The hire will own end-to-end Order Management and Billing execution for OpenAI's cloud marketplace and partner ecosystem, including AWS, GCP, Oracle Cloud, GovCloud, and future channels. They will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. This individual will own the complete order-to-invoice lifecycle for their assigned portfolio, ensuring accuracy, compliance, and audit-ready controls. They will implement and continuously improve the common cloud marketplace operating model across all partner engagements. The role requires deep operational judgment combined with process discipline, automation, and hands-on problem solving. They will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This position is critical to building the operational backbone for OpenAI's expansion across cloud marketplaces and government-cloud channels. The role is based in San Francisco, CA, with a hybrid work model of 3 days in the office per week and relocation assistance for new employees.

Key facts

What you'll do

• Own end-to-end daily Order Management and Billing performance for an assigned cloud marketplace or partner portfolio, including AWS, GCP, Oracle Cloud, GovCloud, or future channels, spanning order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting.
• Implement and continuously improve the common cloud marketplace operating model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards for the assigned portfolio.
• Lead operational readiness and user acceptance testing for new or expanded cloud marketplace, partner, or GovCloud capabilities, translating commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria.
• Serve as the Finance and OTC operational DRI for the assigned portfolio, resolving billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels.
• Execute and improve reconciliation, completeness, and exception-management processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations.
• Govern BPO execution for the assigned portfolio through clear service levels, SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management.
• Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework, and identify discrepancies before they create billing, revenue, partner, or customer impact.
• Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure commercial, provisioning, ERP, billing, and marketplace requirements are addressed upstream.
• Own month-end close execution for the assigned portfolio, ensuring order, pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported; escalate risks and provide timely close status and sign-off inputs.
• Monitor and report portfolio performance across billing accuracy, automation, cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput; use insights to drive corrective action and continuous improvement.
• Maintain durable operating documentation - including SOPs, playbooks, runbooks, controls, and training - and contribute portfolio insights to broader governance and operating-model improvements.
• Drive adoption of standardized processes and controls across marketplace partners to ensure consistent and reliable order and billing execution at scale.
• Proactively surface operational risks, gaps, and improvement opportunities to leadership and cross-functional stakeholders, recommending actionable remediation plans.
• Collaborate closely with engineering and product teams to translate billing and order management requirements into technical solutions and configuration needs.
• Support special projects, audits, and investigations that require deep knowledge of the order-to-cash flow across cloud marketplace environments.

Requirements

• 8+ years of progressive experience in Billing Operations, Order Management, partner billing, cloud marketplaces, or related finance operations roles.
• 8+ years of hands-on experience with billing systems and processes, including usage-based billing, invoicing, credits, settlements, and reconciliations.
• 8+ years of experience working with cloud marketplaces, platform operators, or marketplace economics.
• 8+ years of experience collaborating with cross-functional teams including Engineering, Product, Revenue Systems, GTM, and Finance.
• 8+ years of experience in environments with high transaction volumes, tight service levels, and strong internal controls.
• 8+ years of experience using ERP and billing systems, with demonstrated ability to learn complex configurations quickly.
• 8+ years of experience managing partner relationships and resolving commercial and operational escalations.
• 8+ years of experience ensuring compliance, audit readiness, and documentation discipline in financial operations.