Partner Engagement Manager, U.S. Army Europe and Africa

About the role

Onebrief is building a new category of workflow software for military planning and operational coordination, and this role sits at the center of that mission. You will own the end to end relationship with a portfolio of high value customers, acting as the primary link between their urgent operational needs and our product roadmap. Your days will be split between leading planning exercises, translating user feedback into product improvements, and ensuring the team fully understands the consequences of every decision. You will rapidly expand usage of Onebrief until nearly all critical workflows live inside the platform, using a mix of training and subtle influence. Success in this role requires deep empathy for planners and commanders, comfort with large bureaucratic organizations, and the ability to communicate with equal clarity to operators and Generals. You will also enable the expansion of Onebrief to Allies and Partners, ensuring our platform meets the standards and expectations of allied nations.

Key facts

What you'll do

Lead or support planning exercises that serve as the primary touchpoint for demonstrating Onebrief capabilities to customers.

Drive product adoption toward one hundred percent coverage of critical workflows, using a combination of hands on training and advanced persuasion techniques.

Translate detailed user needs into clear product requirements that the engineering team can act on without ambiguity.

Maintain a high level of product proficiency so you can speak confidently about each improvement and new feature release.

Champion the Onebrief brand image in every interaction, reinforcing trust and reliability with every stakeholder.

Enable expansion to Allies and Partners by adapting our processes and language to meet their specific operational and compliance requirements.

Provide face to face and remote customer support, responding quickly to questions, concerns, and requests for clarification.

Coordinate responses to incidents when the product is unavailable, broken, or not delighting the customer, aligning with both the user and our engineering teams.

Develop a deep understanding of customer social dynamics so you can effectively support renewals and future sales conversations.

Use direct observations of users in exercises to recommend concrete product improvements and workflow optimizations.

Requirements

You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

You possess proven experience working closely with military headquarters at the multi star level, including SAMS, JAWS, or SAW graduates in the rank of O4 to O6.

You love working with users and care deeply about their success, especially planners who rely on rigorous planning tools under tight deadlines.

You wake up excited to navigate military and political bureaucracy, securing approvals and access from organizations that initially say no.

You pay meticulous attention to detail, because people depend on you to unblock critical workflows and keep high stakes exercises on schedule.

You are technically adept without needing to write code, capable of becoming a power user of the platform and discussing engineering concepts with customer technical staff.

You demonstrate strong interpersonal skills, cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.

You are intensely committed to the mission of improving how important work gets done for defense and allied organizations.

You are proactive and adaptable, comfortable working autonomously or within cross functional teams in fast paced or ambiguous settings.

You communicate clearly, concisely, and candidly, ensuring leaders receive accurate assessments and actionable recommendations.

You understand large government organizations and know how to obtain the necessary access and approvals to keep work moving.

You have a track record of working with military customers who rely on detailed planning cycles and coordinated operations.

You are willing to travel as required to support customer exercises and engagements in operational environments.

You hold the ability to obtain and maintain U S government security clearances and access requirements.

Practical notes

Hours

Full time.

Travel

You will travel as required to support customer exercises and engagements in operational environments.

Visa

This role is based in Wiesbaden, Germany and requires the right to work in the European Union or the ability to obtain a visa.

Deadlines

No specific deadlines are communicated in this job description.