Principal Forward Deployed Engineer

About the role

We are building the security foundation for the next generation of AI agents. This role focuses on integrating Okta identity infrastructure into complex agentic systems to ensure secure, reliable production deployments. You will work directly with our most critical customers to solve high-stakes technical challenges as they transition to agent-driven workflows. The position is embedded within the Okta for AI Agents team, where your technical decisions will shape how enterprises secure autonomous workflows. You will act as the primary technical liaison between our product engineering organization and strategic customer accounts. Success in this role requires a proactive approach to identifying security risks before they impact production operations. The work demands a balance of deep architectural thinking and hands-on implementation to deliver seamless identity integration. You will be responsible for ensuring that identity becomes a foundational capability, not an afterthought, in every agent deployment.

Key facts

What you'll do

• Partner with customers to integrate Okta identity protocols into their AI agent architectures, ensuring alignment with enterprise security standards.
• Manage the end-to-end deployment lifecycle for agentic software in production environments, from initial configuration through ongoing operations.
• Perform continuous tuning and configuration of security policies to support autonomous agent operations without compromising compliance requirements.
• Lead technical troubleshooting and change management processes for large-scale enterprise clients, minimizing service disruption.
• Translate complex customer requirements into scalable, secure identity solutions that address both immediate and future needs.
• Collaborate with internal engineering teams to provide feedback from the field, influencing product improvements and feature development.
• Design and implement integration patterns that abstract Okta identity services for seamless consumption by AI agent frameworks.
• Monitor production systems to detect anomalies in identity flows, taking corrective action to maintain system integrity and uptime.
• Document integration procedures and configuration standards to enable consistent deployments across diverse customer environments.
• Conduct technical discovery sessions to map existing customer infrastructures and identify optimal integration touchpoints.
• Facilitate proof-of-concept projects that demonstrate the value of integrated identity management for AI-driven workloads.
• Support sales engineering activities by providing technical validation during customer evaluation and procurement cycles.
• Mentor junior engineers and consultants on best practices for deploying identity-centric solutions in enterprise contexts.
• Drive adoption of new Okta capabilities by developing reference architectures and implementation playbooks for the AI agent use case.

Requirements

• Extensive experience in software engineering or technical solutions architecture, with a focus on distributed systems.
• Proven track record of deploying software into production environments at scale, managing complex release processes.
• Deep understanding of identity management, authentication protocols, and security frameworks, including standards such as OAuth, OpenID Connect, and SAML.
• Ability to engage directly with enterprise customers to solve technical roadblocks, demonstrating strong communication and problem-solving skills.
• Experience managing the complexities of software integrations and system tuning in heterogeneous technology environments.
• Demonstrated capability to work independently with minimal supervision while maintaining alignment with team objectives.
• Strong analytical skills to diagnose issues in production systems and develop effective, long-term solutions.
• Willingness to adhere to strict professional standards, ensuring all customer interactions reflect the highest level of integrity and expertise.
• Flexibility to adapt to shifting priorities and evolving customer needs in a fast-paced, dynamic sales support environment.
• Commitment to continuous learning, staying current with emerging trends in identity, security, and artificial intelligence technologies.
• Willingness to travel internationally in compliance with company policies and customer engagement requirements.
• Eligibility to obtain necessary work permits or visas for the assigned location, if applicable, without delay.
• Availability to participate in on-call rotations as required to support critical customer deployments across time zones.
• Alignment with Okta's core values of integrity, customer obsession, and operational excellence in all professional endeavors.

Practical notes

This position is based in Singapore. Please submit your application through the official careers portal to be considered for this role.