Payroll Onboarding Specialist

About the role

Nory is on a mission to fix hospitality for good, tackling thin margins and high waste with an all-knowing restaurant management system powered by real-time data and AI predictive analytics. As we scale from our Series B led by Kinnevik, we are building the tools and culture that let restaurants run with consistency, certainty, and profit while creating better jobs and healthier margins. The Payroll Onboarding Specialist owns the end-to-end setup of new client payrolls, shaping the processes that keep our onboarding accurate, efficient, and repeatable as we grow. In this role, you will directly influence how seamlessly we bring new clients onto our platform and how smoothly they operate from day one. You will combine technical configuration with stakeholder communication to ensure every payroll implementation reflects our standards and supports our operators. This is a chance to own a critical piece of the product experience from setup to handover. If you are driven by precision, process, and impact, this role gives you the space to lead how we scale payroll delivery.

Key facts

What you'll do

• New Payroll Setup: Lead end-to-end configuration of new client payrolls, including pay elements, tax codes, pension schemes, and statutory settings.
• SOPs & Process: Develop, document, and maintain SOPs for payroll onboarding to ensure consistency, quality, and a repeatable process as we scale.
• Client Liaison: Act as the main point of contact for clients during onboarding, guiding them through data collection, system setup, and go-live.
• Cross-Team Collaboration: Liaise with the wider payroll team, onboarding team, customer success, and product to ensure a smooth handover, aligned timelines, and resolution of any issues that arise during setup.
• Feedback Loop: Flag recurring pain points, bugs, or feature requests to the product team based on what comes up during onboarding.
• Migrations: Support payroll migration projects as needed, moving clients from existing systems onto our platform.
• Compliance & Control: Apply strong attention to detail around system configuration and data accuracy to safeguard payroll integrity.
• Documentation Ownership: Create and maintain clear process documentation that supports consistent execution and easy scaling.
• Stakeholder Management: Comfortably liaise across multiple internal teams and directly with clients to keep communication structured and transparent.
• Prioritisation & Delivery: Manage multiple onboarding projects at once while working within UK business hours and meeting defined timelines.
• Continuous Improvement: Identify opportunities to streamline onboarding steps and contribute ideas that improve reliability and speed.
• System Configuration: Configure payroll systems to reflect client requirements accurately and in line with best practice.
• Data Governance: Ensure all client data entered into the platform is complete, consistent, and aligned with payroll legislation.
• Relationship Building: Establish trust with client contacts to ensure smooth data collection and timely decision-making during go-live.
• Operational Ownership: Take responsibility for the full payroll setup lifecycle, from initial scoping through to successful handover to customer success.

Requirements

• Strong knowledge of UK payroll legislation and compliance requirements.
• Experience setting up or onboarding new payrolls onto a system or platform.
• Comfortable liaising across multiple internal teams and directly with clients.
• Strong attention to detail, particularly around system configuration and data accuracy.
• Comfortable creating and maintaining process documentation and SOPs.
• Able to manage multiple onboarding projects at once.
• Able to work UK business hours.
• Understanding of the importance of compliance, accuracy, and ownership in payroll processes.

Nice to have

• Experience with Ireland payroll legislation.
• Previous experience in hospitality payroll.

Practical notes

• Hours: UK business hours
• Work from anywhere for up to 3 months of the year
• Offices in either London 🇬🇧 , Dublin 🇮🇪 or Spain 🇪🇸
• Open to all backgrounds - we hire humans who can think, work, and deliver