(1523) User Researcher
Job description
User Researcher | Nortal
Nortal invites you to explore a User Researcher position focused on initiatives across Latin America. This role centers on defining research scope, developing insight pipelines, and collaborating closely with product teams. The position requires intellectual rigor, clear storytelling, and the ability to navigate ambiguous, open-ended challenges. You will guide strategy using evidence and actively question existing assumptions within the organization.
About the Role
The User Researcher will be responsible for shaping research agendas that respect local contexts and business objectives across multiple time zones in Latin America. A key focus will be designing interview guides and studies that balance qualitative depth with realistic timelines for distributed teams. You will synthesize raw data into clear narratives that help stakeholders identify patterns and prioritize actions. The role involves translating findings into practical roadmaps while ensuring edge cases remain visible to designers and engineers. Building and maintaining a shared research repository is essential to support consistent decision-making beyond individual tenure. Collaboration with delivery teams will ensure alignment on methods, timelines, and expectations for each discovery cycle. A core responsibility includes championing ethics in data handling, guaranteeing consent, anonymity, and transparency in every research activity. You will also explain tradeoffs between speed, depth, and generalizability, enabling stakeholders to make informed decisions.
Key Facts
The position is a full-time engagement located remotely within Latin America. The compensation for this role is listed at 35,000 USD per year. These details should be confirmed on the official application page for the most current information.
Responsibilities
- Setting research agendas that respect local contexts and business goals across multiple time zones.
- Designing interview guides and studies that balance qualitative depth with feasible timelines for distributed teams.
- Synthesizing raw data into clear narratives that help stakeholders see patterns and prioritize action.
- Translating findings into practical roadmaps while keeping edge cases visible to designers and engineers.
- Building a shared research repository that survives team changes and supports consistent decision making.
- Partnering with delivery teams to align on methods, timelines, and expectations for each discovery cycle.
- Championing ethics in data handling, ensuring consent, anonymity, and transparency in every research activity.
- Explaining tradeoffs between speed, depth, and generalizability so stakeholders can make informed choices.
Requirements
- A minimum of 3 years of research experience in user-centered roles within technology or related sectors.
- Strong experience conducting interviews and analysis across diverse digital services and platforms.
- A solid ability to turn complex observations into clear recommendations for product and policy decisions.
- Demonstrated experience working with remote teams and stakeholders across Latin America time zones.
- Fluency in both Spanish and English for research activities, documentation, and stakeholder communication.
Nice to Have
- Experience in health, public service, or civic technology contexts that involve real-world impact.
- A background in qualitative methods and established synthesis practices.
Skills & Tools
- Miro
- Zoom
- Google Workspace
- Notion
- Airtable
Practical Notes
Please What you'll do
Nortal is a company that builds and supports digital solutions. The open roles show work in Salesforce marketing tools and development. There are positions for Salesforce consultants, developers, and administrators. The team includes Adobe Workfront developers and marketing cloud consultants. Data and analytics are central, with roles for data engineers and analytics consultants. There is also focus on data and AI practice leadership. Fullstack engineering roles indicate work across front and back end systems. Semi senior and senior positions suggest guidance and responsibility in delivery. The variety of roles implies collaboration across disciplines. Projects likely involve configuring platforms, writing code, and analyzing information. Support and advisory services appear to be part of the offering. The company seems to serve clients who rely on technology for their operations. The team structure reflects a mix of specialized and cross functional skills. This implies a flexible approach to solving client problems.