Senior User Experience Researcher

About the role

You will own the end-to-end research strategy that defines how members understand and act on their health data within WHOOP Labs. This role requires you to lead discovery efforts that bridge complex healthcare questions with tangible product opportunities. You will partner deeply with cross-functional teams to ensure research insights translate into coherent product decisions and member-centered experiences. A core part of your work will involve designing and facilitating workshops that align stakeholders on the future of healthcare experiences at WHOOP. You will synthesize diverse findings into compelling narratives that influence strategic direction across the organization. This position demands a high level of curiosity about human behavior in sensitive health contexts. You will champion a culture where research drives action and elevates the entire organization's understanding of the member journey.

Key facts

Location: USA

Engagement: Full-time

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

What you'll do

Lead end-to-end user research across the product development lifecycle, from opportunity identification and study design through analysis, synthesis, and strategic recommendations.

Translate complex business, product, and healthcare questions into actionable research plans using appropriate qualitative and quantitative methodologies.

Partner closely with Product, Design, Data Science, Clinical, Regulatory, and Engineering teams to inform product strategy and deliver member-centered healthcare experiences.

Synthesize research findings into compelling insights, frameworks, and narratives that drive alignment, influence strategic decisions, and create clear paths to action.

Plan and manage multiple concurrent research initiatives, ensuring stakeholder alignment, timely execution, and high-quality deliverables.

Design and facilitate workshops, synthesis sessions, and stakeholder discussions that transform research findings into aligned decisions, actionable roadmaps, and member-centered outcomes.

Champion the voice of the member by establishing research best practices, improving research operations, and fostering a customer-centered decision-making culture across WHOOP.

Mentor researchers and cross-functional partners in mixed-methods research approaches, helping elevate research quality, capability, and customer-centered decision making across the organization.

Engage with individuals in sensitive or health-related contexts, conducting moderation and participant interactions with a thoughtful and empathetic approach.

Leverage AI tools in day-to-day research tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions and rigorous research ethics.

Apply expertise in both generative and evaluative research methods, selecting and applying the appropriate methodology for specific healthcare problem spaces.

Collaborate with Clinical and Regulatory teams to ensure research activities and outputs meet industry standards and compliance considerations.

Develop frameworks that turn ambiguous healthcare problems into structured research investigations and clear hypothesis statements.

Drive the creation of actionable roadmaps by translating research insights into prioritized recommendations for product and design teams.

Requirements

Bachelor's degree or equivalent professional experience in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, User Experience Research, or a related field.

5+ years of experience conducting user research within product, healthcare, technology, or other customer-focused environments.

Expertise in both generative and evaluative research methods, with demonstrated ability to select and apply the appropriate methodology for a given problem space.

Demonstrated expertise facilitating workshops, synthesis sessions, and cross-functional decision-making processes that drive alignment and action from research findings.

Exceptional communication and storytelling skills, with the ability to tailor research insights to diverse audiences ranging from individual contributors to senior leaders.

Demonstrated ability to independently lead complex research initiatives in fast-paced and ambiguous environments.

Experience engaging with individuals in sensitive or health-related contexts, with a thoughtful and empathetic approach to research moderation and participant interactions.

Experience in digital health, healthcare, medical devices, or other regulated industries is preferred.

Passion for health, human performance, behavior change, and WHOOP's mission to unlock human performance and healthspan.

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Nice to have

Experience in digital health, healthcare, medical devices, or other regulated industries is preferred.

Passion for health, human performance, behavior change, and WHOOP's mission to unlock human performance and healthspan.

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Practical notes

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.