Key Account Manager - CRM Dynamics 365

About the role

As a Key Account Manager specializing in CRM Dynamics 365 at Nemely, you will play a pivotal role in managing and nurturing our key client relationships. Your primary focus will be on leveraging the capabilities of Dynamics 365 to enhance customer engagement and drive business growth. You will work closely with our clients to understand their unique needs and challenges, ensuring that our solutions align with their strategic goals. This position offers an exciting opportunity to be at the forefront of customer relationship management in a dynamic and innovative environment.

Key facts

What you'll do

• Develop and maintain strong relationships with key accounts, acting as the primary point of contact for all client communications and inquiries.
• Collaborate with clients to understand their business objectives and challenges, providing tailored solutions using CRM Dynamics 365.
• Conduct regular account reviews to assess client satisfaction and identify opportunities for upselling or cross-selling additional services.
• Work closely with internal teams, including sales, marketing, and technical support, to ensure seamless service delivery and client success.
• Analyze client data and feedback to inform strategic decisions and improve service offerings.
• Prepare and present detailed reports on account performance, including metrics such as customer satisfaction, retention rates, and revenue growth.
• Lead client training sessions and workshops to ensure effective utilization of Dynamics 365 features and functionalities.
• Stay updated on industry trends and best practices in CRM and customer engagement, sharing insights with clients and internal teams.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies and procedures.
• Participate in industry events and networking opportunities to promote Nemely's services and establish new client relationships.
• Provide feedback to product development teams based on client needs and market trends, contributing to the continuous improvement of our offerings.
• Mentor and support junior team members, fostering a collaborative and high-performance work environment.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years of experience in account management or a similar role, preferably within the CRM or technology sector.
• Proven expertise in Microsoft Dynamics 365, with a strong understanding of its features and capabilities.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders at all levels.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in contract negotiation and management.
• A results-oriented mindset, with a track record of meeting or exceeding sales targets.
• Proficiency in CRM software and Microsoft Office Suite.

Nice to have

• Experience in a SaaS (Software as a Service) environment.
• Familiarity with project management tools and methodologies.
• Knowledge of data analytics and reporting tools.
• Previous experience in a leadership or mentoring role.
• Fluency in Swedish and English, both written and spoken.

Skills & tools

• Microsoft Dynamics 365
• CRM software
• Data analysis and reporting tools
• Project management software
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Communication and presentation skills

Practical notes

• This position is based in Stockholm, Sweden, and may require occasional travel to meet with clients or attend industry events.
• The salary for this role is competitive and will be determined based on the candidate's experience and qualifications.
• Nemely is committed to fostering a diverse and inclusive workplace and encourages applications from candidates of all backgrounds.
• Visa sponsorship is available for qualified candidates who require work authorization in Sweden.

META

Company: Nemely

Title: Key Account Manager - CRM Dynamics 365

Listed

location: Stockholm, Sweden

Job type: Full-time

Apply URL: https://nemely.bamboohr.com/careers/49