Territory Manager

About the role

This field-based position manages regional provider networks and logistics to ensure uninterrupted care delivery across designated markets. The territory operator works remotely with scheduled in-person provider visits, relying on clear communication and consistent execution to maintain service standards. In this capacity, you will act as the primary operational link between the clinical team and external healthcare providers within your region. The role demands a structured individual who can thrive in a startup environment while maintaining strict ownership of workflows and timelines. You will be responsible for documenting and optimizing processes so that care delivery remains seamless and scalable. Success in this position is defined by your ability to build trust with providers and execute plans without constant supervision. The territory manager ensures that operational routines are followed, issues are escalated appropriately, and continuous improvements are implemented effectively.

Key facts

Location: Remote

Engagement: Full-time

Team: Clinical and operations team members

Degree: Bachelor's degree (field to What you'll do

Workflow documentation allows any team member to manage critical processes, which maintains territory continuity and reduces dependency on specific individuals. You will analyze failing workflows, create structured plans, and measure outcomes to drive process improvement and resolve operational issues in a timely manner. The role requires independent travel coordination across regional providers while ensuring that all scheduled visits align with strategic objectives. You will operate independently within a remote, startup setting, managing a pipeline of tasks and honoring all commitments made to providers and internal stakeholders. Clear communication and a relationship-driven, consultative approach are essential to build trust and credibility with external healthcare partners. Comfort with data analysis and routine tracking is required to identify bottlenecks and support decision-making for network expansion. You will utilize checklists and escalation paths to manage complex logistics and ensure that no detail is overlooked during execution. Success in this field-based role depends on your ability to quantify the impact of your fixes and demonstrate how operational changes improve provider performance and patient access.

Requirements

Bachelor's degree completion is required, with the specific field confirmed Operating independently in a remote, startup setting becomes necessary while managing a pipeline, coordinating with vendors, and honoring all commitments under tight timelines. Clear communication and a relationship-driven, consultative approach are mandatory to build trust and credibility with external healthcare providers and internal stakeholders. Comfort with independent travel and coordination across regional providers is required for success in this field-based role, including scheduling, documentation, and on-site follow-ups. You must be able to maintain consistent routines, adhere to checklists, and respect clearly defined escalation paths in all operational activities. The ability to process analytics, diagnose workflow failures, and present structured plans is essential to performing the duties of this position effectively. Reliability is non-negotiable, as the role supports clinical teams who depend on accurate logistics and timely execution of care delivery. Demonstrated experience in managing complex workflows and documenting processes so that any team member can step in is strongly expected.

Practical notes

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest and are entrusted with greater responsibility in scaling the business.

About the company

Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately. We're hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups.