Managed Services Engineer II

About the role

As a Managed Services Engineer II at Bamboohr, you will play a crucial role in ensuring the seamless operation of our clients' IT environments. This position requires a blend of technical expertise and customer service skills, as you will be responsible for monitoring, maintaining, and optimizing managed services solutions. You will collaborate closely with various teams to deliver high-quality support and ensure that our clients' systems are running efficiently. This role offers an exciting opportunity to work in a dynamic environment where you can contribute to innovative solutions and enhance client satisfaction.

Key facts

What you'll do

• Provide proactive monitoring and management of client systems, ensuring optimal performance and uptime.
• Troubleshoot and resolve technical issues related to servers, networks, and applications in a timely manner.
• Collaborate with cross-functional teams to implement and maintain IT infrastructure solutions tailored to client needs.
• Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing within the team.
• Assist in the deployment of new technologies and upgrades, ensuring minimal disruption to client operations.
• Conduct regular system audits and performance assessments to identify areas for improvement and implement necessary changes.
• Serve as a point of contact for client inquiries, providing exceptional customer service and technical support.
• Participate in on-call rotations to provide after-hours support as needed, ensuring 24/7 availability for critical systems.
• Mentor junior team members, sharing knowledge and best practices to foster a collaborative team environment.
• Stay current with industry trends and emerging technologies to continuously enhance service offerings.
• Prepare and present reports on system performance and service metrics to clients and internal stakeholders.
• Engage in continuous improvement initiatives to enhance service delivery and operational efficiency.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• A minimum of 3 years of experience in a managed services or IT support role.
• Strong knowledge of server operating systems, including Windows and Linux, as well as virtualization technologies.
• Proficiency in networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable.
• Familiarity with monitoring and management tools, such as Nagios, Zabbix, or similar solutions.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication skills, both verbal and written, with a focus on customer service.
• Ability to work independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Nice to have

• Experience with scripting languages such as PowerShell, Python, or Bash for automation tasks.
• Knowledge of ITIL framework and best practices for service management.
• Familiarity with security best practices and tools to ensure client data protection.
• Understanding of database management systems and SQL.
• Previous experience in a client-facing role, demonstrating strong interpersonal skills.

Skills & tools

• Proficient in using ticketing systems and IT service management tools.
• Familiar with remote desktop support tools and techniques.
• Strong analytical skills to assess system performance and identify areas for improvement.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of backup and disaster recovery solutions to ensure data integrity.

Practical notes

• This position may require occasional travel to client sites for on-site support and installations.
• Candidates must be willing to participate in ongoing training and professional development opportunities.
• The role may involve working outside of standard business hours, including weekends and holidays, to address urgent client needs.

META

Company: Bamboohr

Title: Managed Services Engineer II

Listed

location: Charleston, South Carolina

Job type: Full-time

Apply URL: https://mylogically.bamboohr.com/careers/225

Tags: Engineering