Managed Services Engineer I

About the role

As a , you will play a crucial role in ensuring the seamless operation of our managed services offerings. You will be responsible for monitoring, maintaining, and optimizing client systems while providing exceptional support to our customers. This position is ideal for individuals who are passionate about technology and eager to develop their skills in a dynamic environment. You will collaborate with cross-functional teams to deliver high-quality service and contribute to the overall success of our clients' IT infrastructure.

Key facts

What you'll do

• Monitor client systems and applications to ensure optimal performance and availability, addressing any issues that arise promptly.
• Provide technical support and troubleshooting for a variety of hardware and software issues, ensuring timely resolution to minimize downtime.
• Collaborate with clients to understand their specific needs and tailor managed services solutions accordingly.
• Assist in the deployment and configuration of new systems and applications, ensuring they meet the required specifications and standards.
• Conduct regular system audits and performance assessments to identify areas for improvement and implement necessary changes.
• Maintain comprehensive documentation of system configurations, processes, and procedures to facilitate knowledge sharing and compliance.
• Participate in on-call rotations to provide after-hours support as needed, ensuring that client systems remain operational at all times.
• Work closely with other engineering teams to develop and implement best practices for system management and service delivery.
• Stay updated on industry trends and emerging technologies to continuously enhance service offerings and client satisfaction.
• Assist in the training and onboarding of new team members, sharing your expertise and knowledge to foster a collaborative environment.
• Engage in proactive communication with clients, providing updates on system performance and addressing any concerns they may have.
• Contribute to the development of internal tools and processes that improve efficiency and effectiveness in service delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• At least 1-2 years of experience in a technical support or managed services role, with a strong understanding of IT infrastructure.
• Proficiency in troubleshooting and resolving issues related to operating systems, networking, and applications.
• Familiarity with cloud services and virtualization technologies, such as AWS, Azure, or VMware.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.

Nice to have

• Experience with scripting languages such as Python, Bash, or PowerShell for automation tasks.
• Knowledge of ITIL best practices and frameworks for service management.
• Familiarity with monitoring and management tools like Nagios, Zabbix, or SolarWinds.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

Skills & tools

• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Proficient in using ticketing systems and remote support tools to manage client requests and issues.
• Familiarity with backup and recovery solutions to ensure data integrity and availability.
• Experience with security best practices and tools to protect client systems from threats.
• Ability to learn new technologies quickly and adapt to changing client needs.

Practical notes

• The specific location for this position is currently unknown, but it may involve remote work or travel to client sites as needed.
• The salary for this role is competitive and will be determined based on the candidate's experience and qualifications.
• Mylogically is open to sponsoring work visas for qualified candidates who meet the requirements of the role.

If you are ready to take the next step in your career and join a forward-thinking company that values innovation and customer satisfaction, we encourage you to apply for the Managed Services Engineer I position at Mylogically. Your expertise will contribute to our mission of delivering exceptional managed services to our clients.