Technical Services Engineer

About the role

At Bazaarvoice, we create smart shopping experiences that connect brands with billions of consumers through our global network and enterprise technology. We are seeking an Implementation Engineer to join the Bazaarvoice Content & Creators (C&C) Technical Services team in Belfast. This role is central to closing the gap between brands and consumers by enabling trustworthy, inspiring content at scale. As an Implementation Engineer, you will architect and execute technical implementations for enterprise clients worldwide. You will act as the primary technical liaison among engineering, product, and client stakeholders to ensure seamless delivery. You will translate complex business requirements into precise technical configurations and integrations that power smart shopping experiences. The position is hybrid, requiring a minimum of three days per week in the Belfast office, and candidates must hold current authorization to work in the UK without sponsorship, with a right to permanently remain and settle in the UK.

What you'll do

Your daily responsibilities will focus on delivering high-quality integrations and configurations that meet strict client and regulatory standards. You will conduct discovery sessions with client stakeholders to define technical requirements and integration boundaries for C&C solutions. You will design and configure Bazaarvoice C&C products to align with client-specific business rules, workflows, and compliance standards. You will develop and maintain robust API integrations between Bazaarvoice platforms and third-party retail, social, and search systems. You will perform in-depth analysis of system logs and data traces to isolate root causes of performance or synchronization issues. You will implement automated testing procedures to validate integrations and ensure ongoing stability of client environments. You will collaborate with engineering squads to translate client feedback into actionable product improvements and configuration templates. You will lead the migration of client data and configurations between environments, ensuring integrity and adherence to governance policies. You will provide technical guidance to client teams during user acceptance testing and rollout phases of new implementations. You will monitor integration health post-launch and establish alerting mechanisms for critical failures or data anomalies. You will champion the adoption of new Bazaarvoice features and capabilities that enhance the smart shopping experience for end consumers.

Requirements

To succeed in this role, you must meet specific educational, technical, and experiential criteria. You possess a bachelor's degree in Computer Science, Information Technology, or a closely related technical field. You hold current authorization to work in the United Kingdom without sponsorship, with a right to permanently remain and settle in the UK. You have accumulated at least five years of experience in technical services, implementation, or professional services within the technology sector. You demonstrate advanced proficiency in at least one modern programming or scripting language such as JavaScript, Python, or Ruby. You have a proven track record of designing, building, and maintaining RESTful APIs and integrating multiple software systems. You possess extensive experience with SQL and database technologies, including the ability to write complex queries and optimize performance. You show a strong understanding of web technologies including HTTP protocols, JSON data structures, and authentication mechanisms. You have managed client-facing responsibilities in a consulting or services environment, communicating clearly with both technical and non-technical audiences.

Nice to have

While not mandatory, certain additional skills and experiences will strengthen your candidacy. Experience with Bazaarvoice C&C platforms, including integrations and configuration best practices, is valued. Familiarity with major e-commerce platforms and retail technology ecosystems is beneficial. Knowledge of containerization and orchestration tools such as Docker and Kubernetes is advantageous. Experience with CI/CD pipelines and infrastructure as code methodologies is preferred. Understanding of data privacy regulations and compliance frameworks relevant to consumer data is also noted as a plus.

Practical notes

This hybrid role requires a minimum of three days per week in the Belfast office. Occasional travel may be required to meet with clients or attend company events. This position is not eligible for visa sponsorship. Candidates must be able to start within four weeks of receiving a formal offer.