Internal Communications Manager

About the role

You own the internal narrative of one of the UK's most ambitious skills and AI companies, shaping the story that 800+ colleagues tell themselves about who we are, why our work matters, and where we are headed. You are the guardian of our canonical messaging, ensuring that every learner, every partner, and every team member understands our mission to equip the workforce to win in the AI era. You will translate complex business moves into clear, repeatable narratives that people can actually remember and repeat in their day-to-day work. This is a hands-on, high-ownership role where you craft the content for All Hands, executive updates, internal FAQs, and channel strategy under real external scrutiny. You will work at the intersection of data, product, and people to ensure alignment is consistent, calm, and credible across the business. You will build the rhythms of communication so colleagues feel informed week to week, not just when something big happens. If you want to own the internal story of a fast-moving, mission-driven EdTech scale-up, this role is for you.

Key facts

What you'll do

• Own the canonical story of Multiverse, maintaining a living messaging framework that captures who we are, what we do, and why it matters as the business evolves.
• Produce internal briefing materials ahead of major external moments such as regulatory decisions, product launches, and policy developments so leadership is never scrambling.
• Own the internal FAQ and "what to say if asked" resources that equip every colleague to be an informed and confident ambassador for the business.
• Take editorial ownership of All Hands, including theme, narrative arc, content commissioning, and speaker preparation, ensuring it moves the needle on alignment and energy.
• Support the Executive team with internal-facing communications such as town halls, written updates, and video messages to ensure tone and content are consistent with our external narrative.
• Build a rhythm of regular leadership communication that does not only happen at All Hands, so colleagues feel informed week to week rather than quarter to quarter.
• Own the employee story programme, highlighting learner outcomes, team culture, career progression, and mission moments in alignment with the EVP and recruitment marketing campaigns.
• Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand across internal and external contexts.
• Own and optimise our internal channels, including Slack, intranet, and email newsletters, deciding what goes where, at what frequency, and in what format.
• Work hand-in-hand with Data & Insights and the wider Comms team to translate internal performance data into narratives that colleagues can understand, use, and repeat.
• Build a simple framework for measuring whether internal comms is working, assessing whether people feel informed, understand the strategy, and can articulate the narrative, and report quarterly to the Director of Communications on channel health and narrative consistency.

Requirements

• You embody the mission to equip workers to win in the AI era and want every colleague to feel that purpose in how they show up at work.
• You have hands-on experience leading internal communications in a fast-moving, complex organisation, having owned narrative, channels, and leadership communications.
• You understand that internal communications is not a downstream function and sits at the intersection of Data & Insights, Product, and external Comms.
• You are a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence.
• You know how to translate data into story, turning customer ROI evidence, learner outcomes, or operational performance figures into something every Multiverser can articulate and believe in.
• You are fluent in AI tools and use them to move faster and think bigger, while applying rigorous human judgement to everything that goes out under Multiverse's name.
• You are comfortable operating in a regulated, high-scrutiny environment and can write clearly when the stakes are high.
• You are proactive, collaborative, and able to work independently across distributed teams without needing constant direction.

Nice to have

There are no preferred items listed in the SOURCE beyond the requirements and core expectations already described.

Practical notes

The engagement is a contract role based in London. No additional details regarding hours, travel, visa, or deadlines were provided in the SOURCE.