Sales Completion Specialist

About the role

Motorway is looking for a dedicated Sales Completion Specialist to join our vibrant team in Brighton. In this role, you will be responsible for managing the final stages of the car selling process for private sellers, ensuring they have a seamless and positive experience. You will act as the main point of contact, guiding customers through negotiations and finalizing deals with verified dealers across the UK. Your expertise will help customers secure the best possible price for their vehicle, while contributing to the growth and success of our fast-paced, innovative platform. This is an excellent opportunity for someone passionate about customer service, sales, and the automotive industry to make a meaningful impact in a rapidly expanding scale-up.

Key facts

What you'll do

• Serve as the trusted expert for car sellers, providing comprehensive support and advice during the post-auction process to ensure a smooth transaction.
• Take the lead on negotiations between sellers and dealers, leveraging your communication skills to secure fair and competitive deals for both parties.
• Work proactively with your team to meet and exceed sales targets, improve conversion rates, and uphold high quality standards in every customer interaction.
• Collaborate closely with the Account Management teams to ensure that sellers and dealers are aligned, addressing any issues that arise and maintaining high levels of customer satisfaction.
• Assist in testing new platform features by providing honest, constructive feedback based on your customer interactions, helping shape the future of the platform.
• Resolve customer issues promptly and professionally, maintaining a high standard of service and ensuring customer loyalty.
• Manage a pipeline of customer interactions, including follow-ups and updates, to keep the sales process moving efficiently.
• Maintain detailed records of customer interactions, negotiations, and outcomes within the company's CRM system.
• Stay informed about industry trends, platform updates, and best practices to continually improve your performance and customer experience.
• Support continuous improvement initiatives by sharing insights and suggestions based on your frontline experience.
• Celebrate successes with customers, creating a positive and engaging environment that encourages repeat business and referrals.
• Contribute to team meetings and training sessions, sharing knowledge and learning from colleagues to enhance overall team performance.
• Demonstrate flexibility and adaptability in a fast-changing environment, embracing new processes and technologies as they are introduced.
• Uphold company values and standards, ensuring compliance with all relevant policies and procedures.
• Assist in onboarding new team members by sharing your expertise and best practices.
• Engage with customers via phone, email, and other communication channels, maintaining professionalism and empathy at all times.
• Support the company's growth objectives by actively participating in initiatives aimed at expanding our customer base and improving service delivery.
• Be a positive ambassador for Motorway, representing the company professionally both internally and externally.
• Contribute to a team culture that values learning, collaboration, and continuous improvement.

Requirements

• Demonstrated passion for helping people and building strong rapport with customers.
• Proven track record of achieving targets and KPIs in a fast-paced sales or customer service environment.
• Strong negotiation skills, confident in handling discussions over the phone and via email.
• Excellent communication skills, with the ability to explain complex information clearly and persuasively.
• Ability to work to high standards, paying close attention to detail and accuracy.
• Experience in a customer-facing role, ideally involving targets, KPIs, or performance metrics.
• Strong organizational skills, capable of managing multiple customer interactions simultaneously.
• Resilient and adaptable, able to handle challenging situations with professionalism.
• A team player who collaborates effectively with colleagues and other departments.
• Self-motivated with a proactive attitude towards personal development and learning.
• Comfortable working in a target-driven environment with a focus on results.
• Good IT skills, including familiarity with online platforms and CRM systems.
• Ability to work within the specified working hours and adhere to company policies.
• Enthusiasm for the automotive industry and a desire to grow within a tech-enabled sales environment.
• Willingness to contribute to a positive team culture and company success.

Nice to have

• Previous experience in automotive sales, vehicle valuation, or marketplace platforms.
• Knowledge of the used car industry, including common valuation methods and industry standards.
• Experience working with online sales platforms or digital marketplaces.
• Familiarity with CRM or customer management software.
• Multilingual skills to assist a diverse customer base.
• Enthusiasm for continuous learning and professional growth within the automotive or tech sectors.

Skills & tools

• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Customer service orientation with a focus on delivering a positive experience.
• Ability to work collaboratively within a team environment.
• Good organizational and time management skills.
• Basic IT literacy, including familiarity with online platforms and CRM systems.
• Adaptability to new tools, processes, and feedback.
• Resilience and problem-solving skills to handle challenging customer interactions.
• Attention to detail and accuracy in documentation and negotiations.
• Positive attitude and proactive approach to work.

Practical notes

• The role is based on-site at our office in Brighton.
• Working hours are Monday to Friday, from 8:45am to 5:30pm.
• The starting salary is £26,000, with additional commission opportunities leading to an OTE of approximately £36,500.
• The company offers a range of benefits, including pension contributions, private medical insurance via BUPA, and a cycle to work scheme.
• Motorway provides a supportive environment focused on personal development and career growth.
• The office is located near the sea, with regular social events, office drinks, weekly massages, and free snacks.
• The role offers the opportunity to be part of a fast-growing scale-up at a crucial phase of expansion.
• The company values learning, innovation, and collaboration, fostering a positive team culture.
• You will have the chance to test new features and contribute to shaping the platform's future.
• The company is committed to diversity and inclusion, welcoming applicants from all backgrounds.
• This position is ideal for motivated individuals eager to develop their skills in a technology-driven automotive marketplace.
• You will be supported by a talented team dedicated to changing the industry for the better.
• The role provides an excellent platform for career progression within Motorway's expanding organization.

About the company

Motorway is the UK's fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car.