IT Support Engineer
Job description
About the role
The role delivers technical support and lifecycle management to sustain productivity in a cloud-first environment. The position balances daily user support with contributions to long-term IT initiatives while enabling proactive problem solving.
Software engineers turn product ideas into working code. Engineers work in small teams, review each other's work, and ship in small batches. Most teams follow agile practices such as sprints and daily standups. Engineers also write tests, fix bugs, and improve performance. The field values clear communication as much as technical skill. Engineers spend part of every week on planning, code review, and debugging, not just writing new code. The ability to explain a technical decision in plain words separates strong engineers from the rest.
Key facts
What you'll do
The team resolves technical issues with clear and proactive communication so colleagues receive effective support.
The team handles device setups and troubleshooting to ensure staff have the right equipment for their roles.
Research, suggestion, and implementation of IT system improvements enhance workflows and outcomes for all staff.
Balancing daily support tickets and long-term IT projects sustains reliable IT services.
Continuous exploration, learning, and development expand technical skills and experience.
Requirements
The posting states a bachelor's degree requirement. Candidates must hold 1-2 years of hands-on IT support or helpdesk experience with macOS and Windows.
Ownership of issues from report to resolution demonstrates strong troubleshooting and problem-solving ability.
Technical concepts are explained clearly and patiently to colleagues at all levels.
Experience with cloud-first tools such as identity and device management SSO MDM Jamf Intune Google Workspace is required.
Basic networking, antivirus systems, cloud telephony, and service desk ticketing software are part of the infrastructure scope.
Team members work autonomously and collaboratively, thriving as independent contributors and team players.
A constant drive to learn new skills and implement improvements is necessary for success in this role.
Practical notes
The position is based in London and requires a degree.
The role is full time with a requirement of 2+ years experience.
Typical interview steps
Hiring for engineering roles usually starts with a recruiter screen, followed by one or two technical rounds. Candidates often solve a coding problem, discuss past projects, and answer system design questions. Some loops include a take-home task. Final rounds typically cover team fit and give candidates a chance to ask questions. Interviewers look for how you break down an unfamiliar problem, not just whether you reach the answer. Practicing a few problems aloud and reviewing your own past projects are the best preparation.
Good to know
IT support roles manage user devices and service tickets in cloud-first environments.
Identity and device management often covers SSO MDM platforms such as Jamf and Intune.
Helpdesk teams use service desk ticketing software to track issues and resolutions.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth
Engineering careers usually progress from individual contributor to senior, staff, and principal levels. Some engineers move into management and lead teams of five to twenty people. Others stay on the technical track. Growth follows demonstrated impact, not tenure alone. A typical engineering ladder has clear levels with defined expectations for scope, quality, and mentorship. Moving up usually requires owning outcomes end to end rather than completing assigned tickets.
About the company
Motorway is the UK's fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car.