IT Tech Leader

About Motorway Motorway stands as the United Kingdom's largest online car-selling platform. We create a direct link between private sellers and a network of over 8,000 dealers across the country. Our digital marketplace enables sellers to secure excellent prices for their vehicles while providing dealers with dependable, rapid access to desirable inventory. Established in 2017, our technology-focused methodology has reshaped the car-selling experience, supported by investment from prominent global technology backers and a Series C funding round worth £143 million. This moment marks a distinct opportunity to join a rapidly expanding scale-up during a pivotal growth stage and contribute to transforming a traditional sector. About the Role You will step into the role of IT Team Leader, a central figure responsible for the complete IT user experience. In this position, you will guide daily support operations, lead medium to long-term technological initiatives, and mentor team members within a cloud-first environment. Success in this role requires a proactive mindset capable of researching, proposing, and implementing enhancements that deliver tangible business value. You will ensure that people, processes, and technology function cohesively. Key Responsibilities

- Provide consistent, high-quality technical support to all team members, prioritizing clear communication and a supportive approach.

- Lead complex troubleshooting efforts from initial report to final resolution, ensuring colleagues have the necessary tools and information.

- Drive forward-thinking improvements to IT systems and workflows, leveraging your technology expertise to elevate the workplace experience.

- Effectively balance immediate support demands with strategic project work, managing your time and priorities efficiently.

- Commit to ongoing personal and professional development by actively exploring new technologies and methodologies.

- Act as a third-level support function and Subject Matter Expert for the broader IT Service team.

- Lead and mentor team members, helping them grow into experts and filling knowledge gaps within the department.

- Anticipate potential issues and implement measures to streamline support processes before problems escalate. Requirements

- Bring a minimum of three years of hands-on experience from IT support or helpdesk positions, with a strong background in both macOS and Windows environments.

- Demonstrate a natural aptitude for troubleshooting and problem-solving, taking end-to-end ownership of issues.

- Possess excellent communication and interpersonal abilities, capable of explaining technical topics clearly to stakeholders at any level.

- Show familiarity with contemporary cloud-first technology stacks and a willingness to master related concepts, including:

- Identity and device management solutions such as Single Sign-On, Mobile Device Management (including Jamf and Intune), and Google Workspace.

- Core infrastructure tools, networking, audio-visual systems, cloud-based telephony, and platforms like Zendesk Service Desk and Atlassian JIRA.

- Embrace a collaborative and autonomous working style, able to excel independently and within a team setting.

- Exhibit a strong passion for technology and a commitment to continuous learning and improvement.

- Prior networking knowledge is considered an advantage but is not a mandatory requirement. Compensation and Benefits Motorway provides a comprehensive benefits package designed to support employees through all stages of life.

- Attractive market-competitive salary.

- Equity participation scheme, allowing you to share in the company's success. * 25 days of annual holiday.

- Modern sea-front office featuring bi-weekly massage sessions and complimentary snacks.

- Private medical coverage through BUPA.

- Life assurance coverage.

- Generous pension contributions from the company (5%).

- Enhanced family leave policies, including up to 26 weeks full pay for maternity or adoption. * 24/7 Employee Assistance Programme.

- Electric vehicle leasing scheme.

- Cycle to Work scheme.

- Salary sacrifice scheme for nursery care.

- One dedicated paid day annually for volunteering. DRAFT TO REPLACE About the role You own the end-to-end IT experience, guiding daily support, long-term projects, and mentoring colleagues in this cloud-first environment. The role is suited to a proactive problem solver who improves processes and helps define how teams operate here. You act as a knowledgeable leader ensuring that people, tools, and systems work together seamlessly. Key facts

Location: Brighton

Engagement: Full-time

Compensation: £60,000 per year What you'll do

- Setting the technical direction for identity, devices, and infrastructure while mentoring team members.

- Designing workflows for device setup, access control, and system health within modern cloud platforms.

- Handling escalated tickets and acting as a third-function expert for the service team.

- Coordinating with vendors and internal colleagues to ensure equipment, AV setups, and tools are aligned.

- Monitoring ticket patterns to identify recurring issues and streamline future resolutions.

- Maintaining network, security, and telephony components to minimize user downtime.

- Exploring new technologies and methods to enhance service delivery and team efficiency.

- Partnering with service desks to align on standards, documentation, and continuous improvements. Requirements

- You bring three or more years of experience fixing technical issues in helpdesk roles focused on macOS and Windows.

- You take full ownership from report to closure, solving problems and driving them to completion.

- You communicate complex ideas clearly and exercise patience with colleagues at every level.

- You work comfortably with Single Sign-On, Mobile Device Management, Google Workspace, networking, AV, and cloud telephony systems.

- You manage Zendesk Service Desk and JIRA while balancing daily tasks and strategic work.

- You stay curious, developing skills and exploring improvements that benefit the wider business. Nice to have

- Understanding of equity schemes, enhanced leave policies, and voluntary benefit structures. Skills & tools

- Identity & Device Management; SSO, MDM (Jamf, Intune), Google