(HQ) Insurance & Claim Specialist

About the role

Morrisonexpress is seeking a dedicated Insurance & Claim Specialist to join our headquarters team in Taipei, Taiwan. This full-time position is integral to our operations, focusing on managing insurance claims and ensuring compliance with industry standards. The ideal candidate will possess a strong understanding of insurance processes and have a keen eye for detail, enabling them to effectively navigate the complexities of claims management. This role offers a unique opportunity to contribute to a dynamic team and enhance our service offerings in the logistics and transportation sector.

Key facts

What you'll do

• Oversee the entire claims process from initiation to resolution, ensuring timely and accurate handling of all insurance claims.
• Collaborate with internal stakeholders, including logistics and operations teams, to gather necessary documentation and information for claims submissions.
• Analyze claims data and trends to identify areas for improvement in our insurance processes and risk management strategies.
• Liaise with insurance providers and adjusters to facilitate communication and expedite claim resolutions.
• Prepare detailed reports on claims status and outcomes, providing insights to management for decision-making purposes.
• Ensure compliance with local and international insurance regulations, maintaining up-to-date knowledge of industry standards.
• Conduct regular audits of claims files to ensure accuracy and completeness, addressing any discrepancies promptly.
• Develop and implement training programs for staff on best practices in claims management and insurance compliance.
• Assist in negotiating settlements with insurance companies to achieve favorable outcomes for the organization.
• Stay informed about changes in insurance policies and regulations that may impact the company's operations and risk exposure.
• Provide exceptional customer service to clients and partners, addressing inquiries and concerns related to insurance claims.
• Support the finance team in reconciling claims-related expenses and ensuring proper allocation of resources.

Requirements

• Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
• A minimum of 3 years of experience in insurance claims management or a similar role within the logistics or transportation industry.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Excellent communication skills, both verbal and written, with proficiency in English; knowledge of Mandarin is a plus.
• Detail-oriented with strong organizational skills, capable of managing multiple claims simultaneously.
• Proficient in using claims management software and Microsoft Office Suite, particularly Excel for data analysis.
• Ability to work independently as well as collaboratively within a team environment.
• Strong negotiation skills and the ability to advocate for the company's interests during claims discussions.

Nice to have

• Professional certifications related to insurance or claims management, such as AIC or CPCU.
• Experience with international insurance policies and cross-border claims handling.
• Familiarity with logistics and supply chain management principles.
• Previous experience in a customer-facing role, enhancing client relations and service delivery.

Skills & tools

• Proficient in claims management software and tools relevant to the insurance industry.
• Strong analytical and problem-solving skills to assess claims and identify trends.
• Excellent organizational skills to manage documentation and maintain accurate records.
• Effective communication skills to interact with clients, insurance providers, and internal teams.
• Ability to adapt to changing regulations and industry standards.

Practical notes

• This position is based in Taipei, Taiwan, and may require occasional travel for training or industry events.
• The salary for this role will be competitive and commensurate with experience, with additional benefits offered by the company.
• Morrisonexpress is committed to providing a supportive work environment and encourages professional development through training and advancement opportunities.
• Candidates must be eligible to work in Taiwan and may require assistance with visa sponsorship depending on their nationality.

META

Company: Morrisonexpress

Title: (HQ) Insurance & Claim Specialist

Listed

location: Taipei, TW

Job type: Full-time

Apply URL: https://morrisonexpress.bamboohr.com/careers/1395