Director, Virtual Clinical Operations

About the role

Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes. Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry. We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy. Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions. The Director of Virtual Clinical Operations is a mission-critical leadership role responsible for overseeing the performance and effectiveness of Momentum's Virtual Clinical Managers and Clinical/Non-Clinical Educators. This role is pivotal in ensuring the consistent delivery of high-quality virtual clinical education and support programs across the organization.

What you'll do

Lead and drive communication to Momentum operational counterparts for all key internal and external stakeholders to ensure clarity and alignment on virtual clinical operations. Support and inspire the management and educator team members to achieve top performance with an emphasis on quality execution, time management, and strict compliance with all regulatory and client standards. Be a champion of change by driving organizational transformation, spearheading people, technology, innovation, and adoption while fostering team adaptability and leading virtual team members to embrace and implement change strategies that drive sustainable success. Consult with the Recruitment and HR departments to identify and implement initiatives to reduce turnover, fill vacancies proactively, and create creative staffing solutions that optimize resource allocation and outcomes. Design and manage the virtual team members bonus program which is aligned with client objectives to incentivize appropriate behaviors, performance, and adherence to program goals. Collaborate with Workforce Management and Finance to develop and maintain a plan that ensures adequate support coverage, capacity, and technical capability to meet anticipated future demand based on client and patient growth. Be a cultural and diversity champion by ensuring management and educator teams maintain high emotional intelligence and cultural competence when working with a diverse patient population and complex healthcare scenarios. Lead and drive process improvement initiatives by reviewing operational data, identifying gaps, and implementing scalable solutions that enhance efficiency, predictability, and program effectiveness across the virtual clinical network. Provide virtual network consultation and support to cross-functional teams while actively participating in launch and enhancement activities for new and existing client programs. Additional departmental responsibilities include training, coaching, developing, managing, assessing, and evaluating staff to ensure continuous professional development and adherence to best practices.

Requirements

Candidates must demonstrate a proven track record of leading and scaling virtual clinical operations within a regulated healthcare environment. You must possess strong experience in managing virtual teams and be adept at using technology to drive engagement, compliance, and outcomes among distributed staff. A deep understanding of clinical education principles and the ability to translate complex medical information into practical, patient-centered support is essential. You should have a history of collaborating with cross-functional stakeholders including Client Solutions, Data & Analytics, Training, and Compliance to align on strategic and operational objectives. The role requires a high level of integrity, discretion, and commitment to maintaining the highest standards of patient privacy and data security. You must be comfortable operating in a fast-paced, dynamic environment where priorities evolve based on client needs and healthcare regulations. Strong written and verbal communication skills are required to effectively lead teams, influence stakeholders, and represent Momentum in professional interactions. The ability to manage multiple projects simultaneously while maintaining attention to detail and delivering results on time is critical for success in this position.

Nice to have

Preferred experience with patient support programs and outcomes-based initiatives in the life sciences industry. Familiarity with virtual care delivery models and digital patient engagement platforms. Demonstrated success in coaching, developing, and mentoring clinical educators or healthcare professionals. Experience with performance analytics and the use of data to drive operational improvements. Knowledge of regulatory requirements and compliance standards relevant to clinical operations in healthcare.

Practical notes

This is a remote position with no specified hours in the source material, indicating flexible or standard full-time arrangements as determined by Momentum Life Sciences. There is no mention of travel requirements, visa sponsorship details, or application deadlines in the provided source content.