Operations

About the role

This position owns the core operational workflow that keeps Meter's deployment engine running smoothly from request to completion. You will process structured work requests with precision and speed, ensuring every task meets defined service levels without constant supervision. The role requires you to act as the central hub where information converges and decisions are validated before flowing downstream. You will build trust by delivering outputs that are consistently accurate, documented, and ready for action. Success means the teams relying on you can focus on their own goals without pausing to verify your work. You will handle sensitive conversations with ISPs and partners, balancing technical clarity with patience and sound judgment. Over time, your deep understanding of internet infrastructure will turn routine requests into opportunities for system improvements.

Key facts

What you'll do

Process a high volume of varied work requests accurately and within defined SLAs, maintaining consistency every day.

Catch edge cases and exceptions early, resolving them according to protocol or escalating cleanly when necessary.

Become a trusted input for multiple teams by delivering reliable outputs without requiring them to double-check your work.

Review prior inputs and documentation thoroughly before escalating or pushing back, ensuring you bring context and solutions to discussions.

Engage with third parties such as ISPs and riser managers, navigating complex communication with patience and precision.

Expand your knowledge of internet infrastructure daily, using that understanding to work faster and reduce repeated questions.

Identify recurring patterns in requests and contribute insights that make the overall system smarter and more efficient.

Triage your queue each morning, prioritizing tasks by SLA urgency and clearing blockers before they escalate.

Perform ISP circuit procurement, fulfillment tracking, and basic support across multiple parties involved in the deployment.

Create integrated work orders that combine wired and wireless design inputs for downstream processing.

Coordinate Meter equipment ordering and manage shipping logistics to keep deployments on schedule.

Schedule site surveys and installations in collaboration with field technician partners, aligning resources to needs.

Manage building access requirements, including COIs, to ensure field teams can complete their work without delay.

Validate work completed by field technicians using internal documentation and standards.

Answer questions from internal teams regarding request status and rationale for decisions or returns.

Flag systemic issues to your lead, providing clear context and suggested next steps.

Ensure your queue is fully documented, clean, and handed off properly at the end of each day.

Requirements

You hold a high bar for quality, understanding that downstream teams can only move as fast as your work is clean and reliable.

You are proactive rather than reactive, always seeking to understand the full system before solving your specific task.

You communicate with clarity and care, adjusting your style for different audiences and stakeholders.

You commit to exhausting internal resources and reviewing documentation before escalating any issue or question.

You maintain a strong sense of ownership, checking prior inputs and ruling out easy options before reaching out.

You manage multiple stakeholders with a calm, firm, and respectful approach to priorities and tradeoffs.

This role is not suitable for individuals who treat "good enough" as an acceptable final standard.

You must be fully available for an in-office schedule that may include nights and weekends to maintain coverage.

Nice to have

Only items explicitly indicated as preferred in the source are included here, and none are specified beyond the stated requirements and day-to-day expectations.

Practical notes

This is an in-office role based in Phoenix with schedule coverage that may include some nights and weekends.

Success in this position depends on your ability to work independently, manage detail, and communicate clearly within a fast-moving operational environment.