Engagement Manager - Mendix & RapidMiner

About the role

In this pivotal role, you will spearhead the development and execution of the Mendix and RapidMiner practice in the UK. Your responsibilities will encompass a blend of commercial oversight and team leadership, positioning you as the primary liaison for clients while guiding a team of skilled consultants. This is an opportunity to influence the growth trajectory of the practice while ensuring exceptional service delivery.

Key facts

What you'll do

• Oversee the management of service revenue and bookings for your designated client portfolio, focusing on renewals and opportunities for account growth.
• Collaborate closely with Technical Account Managers and Specialized Account Executives to uncover and secure new service opportunities within your client base.
• Act as the senior services representative for clients, ensuring their long-term satisfaction and addressing any concerns that may arise.
• Contribute to pre-sales initiatives by providing insights for project scoping and effort estimation, ensuring accurate and competitive proposals.
• Lead and mentor a team of consultants, emphasizing their professional growth and performance enhancement through regular feedback and development plans.
• Monitor the health of projects across your portfolio, proactively identifying and mitigating risks and addressing resource challenges as they occur.
• Work in conjunction with Solution Architects and project managers to uphold delivery standards that align with the EMEA Practice Blueprint, ensuring consistency and quality across projects.
• Engage in strategic planning and execution to align the practice's goals with the broader objectives of the organization.
• Facilitate communication between clients and internal teams to ensure seamless project execution and client satisfaction.
• Analyze market trends and client feedback to inform service offerings and improve overall client experience.
• Prepare regular reports on project status, team performance, and client satisfaction metrics for senior management review.
• Foster a collaborative team environment that encourages innovation and continuous improvement in service delivery.

Requirements

• A solid track record in client-facing roles within the technology services or consulting sectors, demonstrating commercial acumen.
• Proven experience in managing, coaching, and developing high-performing professional teams.
• Strong stakeholder management skills, with the ability to engage effectively with senior-level stakeholders in complex organizational structures.
• Conceptual understanding of enterprise software solutions, data science, or low-code/no-code platforms, enabling informed discussions with clients.
• Proficiency in English, with excellent verbal and written communication skills.
• A proactive approach to problem-solving and the ability to navigate challenges in a dynamic environment.

Nice to have

• Experience in management consulting or IT professional services, providing a broader perspective on client needs and market demands.
• Familiarity with cross-regional delivery models or matrix organizations, enhancing your ability to work in diverse teams.
• Knowledge of the RapidMiner or Mendix platforms, which would provide an advantage in understanding client requirements.
• Proficiency in additional European languages, which can facilitate communication with a wider range of clients.
• Previous experience in a role that required balancing multiple priorities and managing competing deadlines.

Skills & tools

• Proficient in Mendix and RapidMiner platforms.
• Expertise in commercial revenue management and strategic account management.
• Strong people leadership skills, with a focus on team development and performance management.
• Effective stakeholder management capabilities, ensuring alignment between client expectations and service delivery.
• Familiarity with project management tools and methodologies to enhance project execution and tracking.

Practical notes

• This role presents a unique opportunity to shape the UK practice while leveraging the extensive support of the global Siemens network.
• The position is based in London, allowing you to work within an international EMEA team structure, fostering collaboration and knowledge sharing across borders.
• The company offers a competitive salary package, commensurate with experience, along with opportunities for professional development and career advancement.
• Candidates must be eligible to work in the UK and may require visa sponsorship depending on their nationality.
• This is a full-time position that demands a commitment to excellence in service delivery and client satisfaction.

About the company

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise's digital future - business people and analysts, web developers, software engineers, even CEOs - to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.