Global Operations Specialist

About the role

This role operates within the Trust and Safety organization to support and protect the user base across Match Group platforms. The position handles sensitive escalations while enforcing policies and collaborating with cross-functional partners. Success depends on investigating complex cases and driving process improvements in a fast-paced, IRL-focused environment.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Safety issues, abuse, bugs, and app functionality reports are investigated, with findings shared with Engineering to resolve platform issues. Analysis and resolution of sensitive, complex escalations spanning Trust & Safety and member support are carried out to address diverse cases. The ecosystem is protected, and the user experience is improved across multiple dating app platforms through consistent policy enforcement. Cross-functional coordination with partners in Trust & Safety, Engineering, Communications, Marketing, Legal, and outsourced teams ensures aligned responses to sensitive issues.

Requirements

A Bachelor's degree or higher, or equivalent is mandatory for this position. Candidates must have a minimum of 1+ years of experience in a similar role. Mastery of Zendesk is required to manage case workflows efficiently. The ability to understand and summarize complex cases quickly is essential for effective resolution. Strong analytical skills and excellent judgment guide decision-making in sensitive situations. High flexibility and adaptability are necessary to respond to evolving priorities and gray areas. Multitasking capabilities and email management within a fast-paced environment are required. Time management and prioritization skills ensure timely responses to member needs. Quick learning supports mastery of new tools, policies, and processes. Collaboration with cross-functional stakeholders demonstrates strong teamwork. Precision in investigations and communications is ensured by strong attention to detail. A passion for helping people guides interactions and resolutions. Critical thinking and logic are applied to isolate and resolve issues effectively.

Practical notes

This role is based in Vancouver, British Columbia and operates as a Fixed Term engagement. IRL collaboration occurs three days per week. Access to sensitive content and handling elevated trust and safety issues require appropriate clearance. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Work in this field centers on user safety and trust at scale. Professionals rely on structured processes and industry-standard tools to review and categorize sensitive reports. Collaboration with technical, legal, and communications teams is common in operational roles. The work involves balancing empathy, policy enforcement, and analytical rigor. Continuous improvement of workflows is a standard expectation in global operations roles.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.