Customer Success Manager, Japan

About the role

This role represents a strategic opportunity within MarqVision's customer success organization. You will own the end-to-end lifecycle for key enterprise accounts in Japan. Your primary mission is to translate MarqVision's brand protection technology into concrete business outcomes. You will act as a trusted advisor, guiding clients from initial engagement through renewal and expansion.

About MarqVision

MarqVision protects brands in the digital marketplace. The platform addresses risks from counterfeit products, pirated content, and unauthorized distribution across e-commerce, social media, and emerging AI platforms. It provides an AI-powered, managed-service intelligence platform for brand control. The company serves innovators, developers, and creators globally. MarqVision was founded by Harvard Law School graduates in 2020. It has completed Series B funding, raising a cumulative total of $89 million. Investors include Y Combinator, Peak XV, Salesforce Ventures, and DST Global Partners. In 2025, it received the LVMH Innovation Award and was named to the Inc 5000 list. The company continues to challenge the limits of brand protection in the digital world. In Japan, MarqVision is deployed by leading enterprises including Panasonic, Nissan, Sega, and Mizuno. It supports brands across automotive, fashion, gaming, cosmetics, and industrial equipment. The company is now formally launching its Japan operations and seeks founding members to build this market.

Location and Compensation

The position is based in Tokyo, Japan. It is a full-time role with an annual compensation package of ¥18,000,000-¥22,000,000.

Key Responsibilities

You will guide executive stakeholders to define priorities and align on measurable success metrics. Your work will orchestrate onboarding workflows and post-sales reviews. These efforts will drive retention and identify opportunities for account expansion. You will map solution designs together with engineering and product teams. This ensures brand protection requirements are met precisely.

Creating early warning systems for infringement detection is a core duty. You will coordinate rapid response actions across internal and external teams. Hosting training sessions and business reviews is essential. These ensure stakeholders master MarqVision's platform capabilities effectively. You will translate client needs into structured product feedback. This feedback will directly inform the product roadmap and feature validation.

Forging regional partnerships is part of this role. You will synchronize enforcement strategies across different markets and sales channels. Tracking project health is a continuous responsibility. You will manage timelines, milestones, and success criteria with transparency. This includes communicating progress to internal and external stakeholders. You will also represent the voice of Japanese customers within the company's global operations.

Required Qualifications

You must bring over five years of SaaS customer success experience within Japan. Proven ability in leading renewals, expansions, and strategic account planning in enterprise settings is mandatory. You must communicate with native-level fluency in Japanese. Business English communication skills, both written and verbal, are required. You can explain complex brand protection concepts to diverse audiences. You thrive in dynamic environments and maintain composure under pressure.

Preferred Qualifications

Experience working with global brands in luxury, gaming, or automotive sectors is valued. A background in legal, intellectual property, or technology domains is a strong asset. Familiarity with content takedown processes and the policies of online platforms is considered a plus.

Tools and Skills

Proficiency with MarqVision, Salesforce, Slack, Zoom, and Google Workspace is necessary for success in this role.

Why This Role Matters

You will work directly with iconic Japanese brands on their intellectual property protection. This position offers the chance to build a brand protection career with significant real-world impact. AI handles initial detection, allowing your focus on judgment, strategy, and executive negotiation. You will experience a scale of work that is not possible in manual roles.

You will partner with the country manager on a zero-to-one journey. This provides experience in building a new market from the ground up. You will own the entire customer lifecycle. This deep involvement delivers tangible business impact and insight. You will develop specific expertise in Japan's unique brand protection challenges, including anime, games, precision equipment, and automotive parts.

You will collaborate with global teams across Japan, Europe, the United States, Korea, and China. This environment allows you to absorb international best practices in brand protection.

Practical Next Steps

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