Intake Specialist

About the role

Intake activities establish first contact with prospective program participants. Eligibility checks and documentation collection determine program entry. The role coordinates transport, workshops, and administrative work to support reentry.

Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

What you'll do

The program presents information so candidates understand what the InspHire program offers and what it requires. When the program cannot meet certain needs, candidates are guided to other community services that better fit their situation.

Candidate attendance for the Orientation session is confirmed in advance, and details are communicated beforehand so participants can plan.

New candidates complete pre-program drug screenings as part of intake requirements and program policy.

Enrolled clients review their background reports in workshops and learn to read and understand the results.

Relationships with probation officers and release staff are developed to ensure smoother transitions for enrolled clients.

Data is entered meticulously so case files and reports remain accurate and current in the Efforts-to-Outcomes system.

Additional duties are performed as requested by InspHire leadership.

Requirements

Candidates must bring 45+ years of experience in intake or similar reentry roles to demonstrate familiarity with the population served.

Candidates must reliably transport clients and coordinate activities outside standard business hours to support releases at any time.

Candidates must pass required drug screenings when these screenings are part of the enrollment process.

Practical notes

The role requires availability for evenings, nights, and weekends to respond to client releases and transport needs. Work can occur in vehicles and in community settings when office hours end.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Intake, transport, and reentry coordination form the core responsibilities of this role. Clear communication and emotional intelligence help navigate sensitive situations with professionalism. Background report reviews and familiarity with reentry systems support effective case management and client follow-through.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

About the company

Let us introduce ourselves. livingHR is the remote-first, professional services "work agency" created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.