Implementation Consultant

About the role

You are a problem-solver who dives deep, learns fast, and applies knowledge to drive progress within the procurement technology space at Levelpath. Big challenges inspire you as you map the path and own the results of complex implementation scenarios from initial contact through steady state usage. You love helping others, thrive in smart teams, and find motivation in shared milestones that reflect customer progress and product adoption. You value fast iteration and real feedback from both your internal teams and from customers using Levelpath's platform. You are an early riser who approaches each workday with intention and readiness for your next professional adventure. This role offers the chance to channel that energy into shaping how global enterprises discover, adopt, and derive value from modern procurement solutions.

Key facts

What you'll do

• Build deep, lasting relationships with our existing and future customers by understanding their unique procurement contexts and success indicators.
• Advise and support the implementation of Levelpath to our customers, guiding configuration, rollout, and adoption activities that align with their strategic objectives.
• Help plan, build, optimize, and scale our processes, assets, and systems such as Zendesk and Salesforce to enhance service delivery for enterprise accounts.
• Develop best practice guides and product documentation that clarify workflows and capabilities for customers, enabling consistent and efficient use of the platform.
• Identify champions and build relationships with key business stakeholders within accounts to ensure cross-functional alignment and visible sponsorship.
• Drive new solution offerings to our customers by collaborating directly with the sales team, translating customer needs into actionable implementation plans.
• Bring new products to market by working closely with the product and engineering teams to validate use cases and refine go-to-market approaches.
• Represent the voice of your customers in product asks by capturing insights, requirements, and feedback that influence roadmap priorities.
• Drive and support customer health via adoption metrics, monitoring usage patterns, and recommending interventions that improve outcomes.
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

Requirements

• Bring empathy, patience, and a sense of urgency when supporting customers, recognizing that procurement challenges can have significant business impact.
• Possess 6+ years of professional experience, including at least 4 years in a direct customer-facing role such as customer success, implementation, or solutions consulting.
• Have B2B SaaS experience in a fast-paced environment, where you have navigated complex sales cycles and evolving requirements.
• Hold a BA or BS degree, demonstrating foundational knowledge and the ability to learn intricate systems and processes.
• Show demonstrated experience problem-solving with attention to detail, ensuring accuracy in configuration, data, and communications.
• Exhibit stellar organizational skills and experience improving processes, including documentation, workflows, and stakeholder communication.
• Maintain strong written and verbal communication skills to articulate technical concepts to diverse audiences.
• Display adaptability and the ability to flourish in a fast-paced environment with shifting priorities and tight timelines.
• Comfort in managing multiple workstreams simultaneously while maintaining quality and meeting commitments.
• Ability to communicate with stakeholders across product and engineering, bridging business needs with technical possibilities.
• Show effective collaboration and a self-starter mindset, taking initiative to resolve issues and drive projects forward.
• Availability for some travel when the time comes to visit your customers and deepen relationships in person.

Nice to have

The SOURCE specification does not include any preferred or nice-to-have qualifications beyond the stated requirements, so this section remains empty in alignment with the instruction to invent nothing.

Practical notes

This is a full-time position based in San Francisco, with an estimated annual OTE in the range of $150,000 to $200,000. The role involves some travel when visiting customers, and candidates must be available for this schedule. There is no mention of a visa sponsorship status or specific application deadline in the provided SOURCE, so those items are not detailed further. The compensation range is provided as part of the total rewards package alongside benefits such as medical, dental, and vision insurance, flexible PTO, parental leave, sick leave, 401k, commuter benefits, and team-driven happy hours and celebrations.