Technical Solutions Specialist

About the role

A Technical Solutions Specialist serves as the central expert for intricate technical escalations, operating at the intersection of software, product development, and real-world field experiences. Your primary mission is to move beyond simple incident resolution by analysing system behaviour, uncovering root causes, and translating insights into durable improvements that enhance system performance for the future. The position demands a unique blend of deep technical investigation and direct field impact where you will work hand-in-hand with Product Development teams and regional offices worldwide. This collaboration transforms observations into actionable improvements, ensuring our systems not only function today but continuously evolve based on real-world data and feedback. What defines this role is the opportunity to influence structural changes on a global scale while solving complex technical challenges that impact the entire Lely ecosystem.

Key facts

What you'll do

• Provide expert support to international colleagues for complex technical escalations, primarily through remote analysis and guidance.
• Participate in a continuous on-call schedule to respond to critical situations globally at any time.
• Analyse system behaviour and detailed incidents to uncover underlying root causes across software, hardware, and processes.
• Identify recurring issues and translate these patterns into concrete recommendations for product and process enhancements.
• Collaborate with Product Development and other stakeholders to implement and validate structural improvements.
• Share knowledge and mentor colleagues, enabling them to independently analyse and resolve complex technical issues.
• Actively contribute to refining team processes and the wider Business Team Milking organisation.
• Work across multiple disciplines, contributing to projects focused on testing and validating new solutions in pre-production environments.
• Investigate and diagnose intricate system failures using structured methodologies and data analysis techniques.
• Document findings, solutions, and improvements in a clear and accessible format for both technical and non-technical audiences.
• Partner with cross-functional teams to design, test, and roll out fixes that address systemic issues.
• Facilitate knowledge transfer sessions to elevate the technical capabilities of support and engineering colleagues.
• Evaluate the effectiveness of implemented solutions and iterate based on feedback and performance metrics.
• Contribute to the development of best practices and standards for technical support and system reliability.
• Engage with the global support network to ensure consistent service quality and information sharing.
• Analyse trends in incident reports to predict potential future issues and prevent them proactively.
• Support the testing of new features in controlled environments before deployment to production systems.
• Communicate complex technical concepts clearly and concisely to diverse stakeholders during reviews and discussions.
• Participate in continuous improvement initiatives aimed at enhancing the efficiency of support processes.

Requirements

You are energised by solving complex technical challenges and are naturally curious about how systems work. You can fluidly switch between focused analytical thinking and active collaboration. You take ownership of your work and proactively engage with colleagues and stakeholders to find the best solutions. Clear communication is essential, allowing you to explain intricate information in a way that is understandable to diverse audiences. To excel in this role, you will bring the following:

• A Bachelor's or Master's degree in a technical discipline, such as Software Engineering, Industrial Engineering & Management, Mechanical Engineering, or equivalent hands-on experience.
• A broad interest in technology and a desire to explore various domains, including software, hardware, and process optimisation.
• Experience gained within a project-based environment, from internships, traineeships, or professional work.
• A collaborative mindset with the ability to work effectively in an international setting with diverse stakeholders.
• A passion for problem analysis, solution development, and teamwork across global regions.
• The ability to work independently, prioritise tasks, and quickly master new topics to achieve thorough understanding.
• Strong command of the English language.
• Willingness to travel internationally on an occasional basis.
• A methodical approach to troubleshooting and a strong attention to detail.
• The resilience to manage high-pressure situations and maintain focus during critical incidents.
• Strong written and verbal communication skills for documenting processes and interacting with global teams.
• The capability to understand complex software architectures and their interactions with hardware systems.
• A commitment to following established procedures while also identifying opportunities for improvement.
• An eagerness to learn new technologies and adapt to evolving tools and platforms.

Practical notes

• An international working environment with plenty of room for initiative and entrepreneurship.
• Excellent employment conditions, including up to eight weeks of annual leave and a strong pension scheme.
• A salary ranging from €3,841 to €4,500 gross per month, with room for continued growth and development within the salary scale.
• The Lely Campus is closed for two weeks during the Christmas period (depending on your role).
• Excellent development opportunities, with full ownership of your growth through our Lely Academy, offering a wide range of training programmes, from personal development to technical specialisations.
• Access to extensive sports facilities at our modern Lely Campus, including an indoor gym, outdoor padel courts, basketball and volleyball courts, table tennis, and table football. Participate in Hyrox training sessions, sign up for personal coaching, or challenge colleagues during an active break.
• Fresh coffee and tea prepared by our in-house barista, made with milk straight from our own farm, alongside a healthy and affordable company restaurant.
• A healthy work-life balance through our hybrid working policy. You will work on Campus at least three days per week, with flexible working hours and access to the office between 06:00 and 20:00.
• The opportunity to participate in a preventive health assessment.
• A complimentary shuttle service connecting the Maassluis metro station and the Lely Campus, ensuring a smooth start and end to your working day.
• Success deserves to be celebrated. From work anniversaries to Christmas parties, at Lely we know how to mark important milestones together.

Recruitment agencies, consultancies, and staffing firms Thank you for your interest. However, we recruit all candidates directly. We appreciate your willingness to introduce candidates for our vacancies and contribute to our ambitions, but this is not how our recruitment process is organised. Any unsolicited profiles submitted in relation to Lely vacancies will therefore be treated as direct applications. We believe in a sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise. What began in 1948 as the dream of two brothers in Maassluis has grown into a global organisation where innovation and dedication drive our success. We invite you to join us in building the future of smart farming and connected livestock management. Your expertise will play a crucial role in ensuring that our solutions meet the highest standards of reliability and performance. We offer a dynamic workplace where your contributions will have a direct impact on our products and the farmers who depend on them. If you are ready to take on this challenge and help shape the direction of agricultural technology, we encourage you to apply through our official channels.