Service Management Specialist

About the role

Service Management Support Specialist at Lely Cluster Benelux

The role exists within the Cluster Benelux, one of the clusters at Lely International. This cluster operates in the hinterland of Lely International with a progressive and results-driven team. From this position, you act as the single point of contact for the eight Lely Centers in the Benelux. You work alongside Lely International to ensure Sales and Service are optimized in an innovative manner for the end customer. This creates a unique customer experience where the end customer and the Lely Centers are central to all actions.

Your primary accountability is to support and steer the Service Managers within the Lely Centers. In this role, you report directly to the Manager Service Support within the Cluster. You translate the Lely vision into concrete service improvement plans so that centers can grow into future-ready service organizations.

Key challenges include professionalizing the Service Managers of our Lely Centers in the Benelux region. You are a natural bridge builder who incorporates practical experiences from the Lely Centers into improvement projects at headquarters. You assist the centers in translating the Lely vision into actionable plans.

You are the first point of contact for Service Managers in the Benelux region. You coach Service Managers in their development and support improvement processes and service management plans. You organize and deliver service management-related training. You address operational questions and engage colleagues where specialized support is needed. You regularly visit Lely Centers to gather requests, discuss service management plans, and collaborate in person. You analyze and discuss relevant service KPIs. You translate new information and tools from headquarters into usable instruments for your regional teams.

You have earned your stripes in service management and enjoy supporting an international dealer network. You take pleasure in coaching, training, and elevating the knowledge level of Service Managers to achieve intended results. This means you operate both operationally and tactically, you are confident in your role, and you bring natural persuasive power. You possess a completed technical or business higher education degree. You have experience supporting an international network in service management. You present well and have delivered training or guided professional development sessions. You communicate excellently in both Dutch and English. You are willing to travel within the Benelux.

This is a unique opportunity to transfer your knowledge of dairy farming and commerce to sales advisors in the field. The role offers significant variety in tasks, work locations, and contacts. You are part of a team and contribute to a larger goal, which is for Lely to create great products and position them in the market.

• 40 days of annual leave based on full-time employment.
• A salary within the scale of €4200 to €6000 gross per month, with room for growth from your starting salary.
• A lease car.
• Working for one of the most innovative companies in the agricultural sector.
• Professional support and know-how from colleagues in the business team (Cluster and headquarters). Your workplace is Duiven.
• Freedom to organize your own work with flexibility in working hours and location according to our Future Ways of Working hybrid principle.
• Room to grow within Lely, both in the Netherlands and in other countries where Lely is present.
• The opportunity to gain international experience and draw inspiration from the diverse countries in the dairy farming sector.
• The Lely Academy offers various training courses that you can follow without obligation.

You become part of a global leader in agricultural innovation. Working for Lely Group means being part of an international company that leads in robotic systems for livestock farming, with a strong focus on sustainability and respect for people, animals, and the environment. Lely Netherlands, located in Duiven, is a dynamic subsidiary of this globally known group. We manage a network of 8 Lely Centers, 3 of which are directly managed, spread across the Benelux. With a close-knit team of approximately 40 colleagues, our flexible, family-oriented organization offers ample room for collaboration across departments and the chance to work on diverse, impactful projects. To strengthen our team, we are now looking for an experienced Service Management Support Specialist.

What you'll do

• Meet the bar Practical notes