Care Guide
Job description
About the role
This position focuses on logistics coordination, medication education, and acting as a communication bridge between patients, providers, and nurse staffing agencies within a fast-paced, patient-first environment. The hired individual will own the end-to-end coordination of care processes, ensuring that all logistical and educational elements are executed smoothly and efficiently. You will be responsible for translating complex medical protocols into clear, actionable steps for patients and stakeholders, thereby reducing confusion and increasing operational flow. A core part of this role involves maintaining continuity across the care team and client relationships through consistent and proactive communication. You will safeguard patient understanding by verifying that instructions are not just delivered but comprehended correctly. Documentation and adherence to professional codes of practice will be central to your daily responsibilities, ensuring all work is regulated and reliable. Ultimately, this role owns the patient experience from education through to the confirmation of safe and ready medication use in the home setting.
Key facts
What you'll do
Each patient receives clear education on home infusion processes, covering medication handling, storage, and administration protocols to support safe use and understanding.
Verification of medication receipt and patient comprehension occurs before treatment to confirm readiness and prevent downstream issues.
Coordination of logistics, medication education, and communication maintains continuity across the care team and client relationships.
You will manage multiple workflows and stakeholders, ensuring that patient coordination remains seamless despite complex demands.
Written and verbal communication skills are essential to convey instructions and updates clearly to both clinical and non-clinical partners.
Organization and attention to detail are needed to juggle multiple responsibilities seamlessly in a fast-paced setting without dropping critical tasks.
Comfort with remote and independent work is required to manage tasks and communications effectively when not physically supervised.
Full-time availability during Pacific Standard Time (PST) hours is required to align with partner and patient needs across the care network.
A patient-first mindset focused on improving care experiences and outcomes is required for every interaction and decision you make.
You will act as the central point of contact for nursing and pharmacy teams, facilitating smooth transitions and reducing gaps in care.
Ongoing assessment of patient readiness ensures that home infusion protocols are followed precisely and safely every time.
You will support the resolution of operational bottlenecks by identifying issues early and coordinating timely, practical solutions.
Documentation and compliance are handled with rigor to meet regulatory standards and protect both the patient and the organization.
This role requires proactive problem-solving, where you anticipate needs and remove barriers before they impact the quality of care.
Requirements
3 5 years of nursing or pharmacy experience, preferably with infusion therapy or specialty medications, is mandatory for complex patient coordination.
An active clinical license or certification as a Registered Nurse (RN) is necessary to practice and make informed decisions in clinical contexts.
A background in patient coordination or case management is required to manage multiple workflows and stakeholders effectively.
Written and verbal communication skills are essential to convey instructions and updates clearly across diverse audiences.
Organization and attention to detail are needed to juggle multiple responsibilities seamlessly in a fast-paced setting.
Comfort with remote and independent work is required to manage tasks and communications without direct supervision.
Full-time availability during Pacific Standard Time (PST) hours is required to align with partner and patient needs.
A patient-first mindset focused on improving care experiences and outcomes is required for every interaction.
Practical notes
This role requires 5+ years of professional experience. Remote work is standard, with full-time Pacific Standard Time availability expected.
Typical interview steps
Care sector interviews usually include scenario questions, a values conversation, and checks of registration or qualifications. Candidates may be asked how they would handle a difficult case or manage risk. Empathy, boundaries, and clear communication are assessed. Interviewers often ask how you balance care with boundaries and risk. Reflecting on real cases you have handled, with the outcome, is the strongest preparation.
Good to know
Professionals in this specialty often use clinical documentation platforms and secure messaging tools to coordinate complex care. Home infusion workflows rely on strict handling and storage standards for medications. Cross-functional collaboration is common between care teams, providers, and finance partners. Clear patient education supports safe use and adherence in home settings.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Careers in healthcare and social work grow through senior practitioner, team lead, and manager roles. Registration and continuous learning are required in many countries. Specialization is common, from mental health to children's services. Care careers reward reliability and reflective practice. Many senior practitioners move into supervision, training, or service leadership over time.
About the company
Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.