Manager, Quality & Network Oversight

About the role

This role is responsible for establishing and owning Leap's end-to-end Quality Assessment and Performance Improvement (QAPI) program, which defines how care quality is measured, monitored, and upheld across every partner in the network. You will build the foundational processes for intake, root cause analysis, corrective and preventive action, and closure tracking for every clinical and operational event that impacts patient safety. A core part of the role is creating the clinical quality standards and metrics that ensure every partner - nursing agencies, specialty pharmacies, infusion centers, and future delivery models - delivers care to the same high bar. You will also own the vetting, credentialing, and ongoing oversight of network partners, ensuring they meet Leap's standards before, during, and after onboarding. This is a build role that gives you direct influence over how Leap scales while maintaining the highest levels of patient safety and regulatory compliance. The work is deeply clinical, highly strategic, and visible to executive leadership, shaping both policy and practice as the company grows. Your decisions will directly affect ROI for employers, access for patients, and the integrity of the entire Leap network.

Key facts

What you'll do

Build and run Leap's quality program (QAPI)

• Stand up and own Leap's QAPI program end to end: intake of every clinical and operational event that impacts patient care, root cause analysis, corrective and preventive action, and closure tracking.
• Ensure consistent, high-quality care delivery across all partner networks - nursing agencies, specialty pharmacies, infusion centers, and any future care-delivery partners - so patients receive the same standard of care no matter which partner delivers it.
• Define the clinical quality standards every partner must meet and measure performance against them, aligned to recognized frameworks (NHIA quality standards, CMS QAPI methodology).
• Build and maintain quality and safety dashboards on real infusion data - working with clinical operations and analytics to give Leap real-time visibility into care delivery across the network, turning reported events into trended, actionable data rather than one-off reports.
• Monitor data trends related to safety events and reported incidents on an ongoing basis, proactively surfacing emerging signals (e.g., a rising infusion-reaction rate or a partner-level incident cluster) before they become patient-safety problems.
• Develop and trend network-wide quality metrics (e.g., adverse event and infusion-reaction rates, missed/delayed dose rates, partner-level incident rates, credential-lapse rates) and deliver monthly quality and safety reporting to leadership.
• Identify variation in care quality between partners and drive it toward a consistent standard through targeted corrective action, education, and escalation when standards aren't met.
• Build quality as a shared, distributed capability - equipping clinical operations and partners to identify and report risk - within a just-culture framework that treats events as opportunities to improve the system, not to assign blame.

Vet, credential, and oversee network partners

• Own a standardized clinical vetting and onboarding process for new partners, including primary-source verification of licensure, accreditation status, insurance, and clinical competency.
• Maintain a documented re-verification cadence (at minimum annually or at each accreditation-renewal cycle) so partners continue to meet Leap's quality standard throughout the relationship - not just at signing.
• Support onboarding of new partners by partnering with our manufacturer and network relations team - providing the clinical vetting and quality sign-off that determines whether a partner meets Leap's standard.
• Serve as the clinical quality gate for network expansion - no new partner or site enters the network without clearing a defined clinical quality bar.
• Own quarterly business reviews (QBRs) across all network partners - nursing agencies, pharmacies, and infusion-center partners - holding each to consistent quality and performance standards.
• Support network development and geographic expansion, always in service of maintaining care quality as the network scales.

Requirements

Must-have

• Active, unrestricted Registered Nurse (RN) license.
• 5+ years as an RN, including 2+ years in clinical quality, risk management, patient safety, or a related field.
• Demonstrated experience using quality frameworks and metrics (e.g., NHIA quality standards, CMS QAPI methodology) to assess and improve care delivery.
• Hands-on experience building and maintaining quality dashboards and reporting structures using real clinical data.
• Strong understanding of clinical safety events, including infusion-related reactions, adverse drug events, and their root-cause analysis.
• Experience partnering with cross-functional teams - clinical operations, analytics, and network relations - to align on quality standards and remediation.
• Excellent written and verbal communication skills, with the ability to translate complex clinical data into clear, actionable recommendations for leadership and partners.
• High integrity and strong judgment, with comfort operating in a fast-growth, ambiguous environment where processes are being defined as you go.

Nice to have

• Experience in specialty pharmacy, infusion services, or employer-sponsored care settings.
• Familiarity with payer contracting, benefit design, or pharmacy benefit management structures.
• Background in coaching or training clinical teams on quality standards and safety practices.

Practical notes

• This is a full-time remote role based in the US.
• No specific working hours are mandated, but the position requires collaboration across clinical operations, analytics, and network teams during US business hours.
• Travel is not required, though occasional in-person meetings with partners or leadership may be considered as the program matures.
• No visa sponsorship is indicated at this time.
• The role reports to leadership and has influence over company-wide quality policy and network growth decisions.
• There are no published compensation details in the source material.

This role is ideal for a data-driven, clinically fluent leader who wants to define quality from the ground up and ensure that every patient served through Leap receives safe, consistent, and high-value care across a rapidly expanding network.