Service Planning Manager

About the role

The Service Planning Manager at Lanes Group plays a pivotal role in overseeing the strategic planning and execution of service delivery within the organization. This position is essential for ensuring that operational goals align with the company's objectives, ultimately enhancing customer satisfaction and operational efficiency. The ideal candidate will be responsible for analyzing service performance, optimizing processes, and leading a team to achieve high standards in service delivery. This role is based in Slough, Berkshire, and is a full-time position.

Key facts

What you'll do

• Lead the development and implementation of service planning strategies that align with Lanes Group's overall business objectives.
• Collaborate with cross-functional teams to ensure that service delivery meets customer expectations and adheres to industry standards.
• Analyze service performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Manage the service planning team, providing guidance, support, and training to ensure high levels of performance and engagement.
• Develop and maintain strong relationships with key stakeholders, including clients, suppliers, and internal departments, to facilitate effective communication and collaboration.
• Prepare and present detailed reports on service performance, trends, and forecasts to senior management, providing insights for strategic decision-making.
• Oversee the allocation of resources, including personnel and equipment, to ensure optimal service delivery and operational efficiency.
• Monitor industry trends and best practices to ensure that Lanes Group remains competitive and innovative in its service offerings.
• Facilitate regular team meetings to discuss progress, challenges, and opportunities for improvement in service planning and delivery.
• Ensure compliance with all relevant regulations and standards in service delivery, maintaining a focus on health and safety.
• Develop and implement training programs for staff to enhance skills and knowledge related to service planning and delivery.
• Act as a point of contact for escalated service issues, working to resolve them promptly and effectively to maintain customer satisfaction.

Requirements

• A bachelor's degree in business administration, operations management, or a related field.
• A minimum of 5 years of experience in service planning or operations management, preferably within the utilities or construction industry.
• Proven leadership skills with experience managing teams and driving performance improvements.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
• Proficiency in project management methodologies and tools, with a track record of successfully managing multiple projects simultaneously.
• Familiarity with service delivery frameworks and best practices, particularly in the context of utilities or infrastructure services.
• Strong problem-solving skills and the ability to think strategically while managing day-to-day operations.
• A commitment to continuous improvement and a proactive approach to identifying and addressing service delivery challenges.

Nice to have

• Experience with Lean or Six Sigma methodologies for process improvement.
• Knowledge of health and safety regulations relevant to service delivery in the utilities sector.
• Familiarity with customer relationship management (CRM) systems and service management software.
• Previous experience in a similar role within a large organization or a fast-paced environment.
• Professional certifications related to project management or operations management.

Skills & tools

• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Experience with project management software such as Asana, Trello, or Microsoft Project.
• Familiarity with data analysis tools and techniques for performance measurement.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to work collaboratively in a team-oriented environment while also being able to work independently.

Practical notes

• This position is based in Slough, Berkshire, and may require occasional travel to other company locations or client sites.
• The salary for this role will be competitive and commensurate with experience.
• Lanes Group is committed to diversity and inclusion in the workplace and encourages applications from all qualified candidates.
• Visa sponsorship may be available for the right candidate, depending on their qualifications and experience.

META

Company: Lanes Group

Title: Service Planning Manager

Listed

location: Slough, Berkshire

Job type: Full-time

Apply URL: https://lanesgroup.bamboohr.com/careers/2961