Reactive Scheduler - Nights

About the role

As a Reactive Scheduler for the night shift at Bamboohr, you will play a critical role in ensuring the smooth operation of our service delivery. This position requires a proactive and organized individual who can manage scheduling effectively, respond to urgent requests, and coordinate with various teams to optimize resources. Your ability to think on your feet and make quick decisions will be essential in maintaining our high standards of service during the night hours.

Key facts

What you'll do

• Oversee the scheduling of reactive work orders, ensuring timely responses to customer requests and operational needs during night shifts.
• Collaborate with field teams to allocate resources efficiently, balancing workload and availability to meet service level agreements.
• Monitor and adjust schedules in real-time based on incoming requests, emergencies, and changes in resource availability.
• Maintain clear communication with operational teams, ensuring everyone is informed of schedule changes and urgent priorities.
• Utilize scheduling software and tools to track job progress, resource allocation, and completion rates, ensuring data accuracy.
• Analyze scheduling data to identify trends and areas for improvement, contributing to the optimization of processes and workflows.
• Provide support and guidance to field teams, addressing any scheduling conflicts or issues that may arise during the night shift.
• Prepare reports on scheduling performance, highlighting key metrics and areas for development to management.
• Engage in continuous improvement initiatives, suggesting enhancements to scheduling practices and tools based on your observations and experiences.
• Participate in team meetings and training sessions to stay updated on company policies, procedures, and best practices.
• Ensure compliance with health and safety regulations and company policies while managing schedules and resources.
• Act as a point of contact for customer inquiries related to scheduling, providing timely and accurate information to enhance customer satisfaction.

Requirements

• Proven experience in a scheduling or coordination role, preferably within a service-oriented environment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Excellent communication skills, both verbal and written, to facilitate collaboration with various teams and stakeholders.
• Proficiency in using scheduling software and tools; familiarity with industry-specific applications is a plus.
• Ability to work independently and make decisions under pressure, especially during night shifts.
• Strong analytical skills to interpret data and make informed decisions based on scheduling metrics.
• A proactive approach to problem-solving, with the ability to anticipate issues and implement solutions quickly.
• Flexibility to adapt to changing priorities and work schedules as needed.
• A strong commitment to customer service and a desire to enhance the customer experience.

Nice to have

• Experience in the utilities or infrastructure sector, particularly in a reactive scheduling capacity.
• Knowledge of health and safety regulations relevant to the industry.
• Familiarity with project management principles and practices.
• Previous experience working night shifts or in a 24/7 operational environment.

Skills & tools

• Scheduling software (specific tools used by Bamboohr)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication platforms (e.g., Slack, Teams)
• Data analysis tools (for performance tracking and reporting)

Practical notes

• This position is based in Worthing, West Sussex, and requires working night shifts.
• Candidates should be prepared for a dynamic work environment where priorities may shift rapidly.
• The role may involve occasional overtime or extended hours during peak periods or emergencies.
• Training will be provided to familiarize you with Bamboohr's specific processes and tools.
• Applicants should be eligible to work in the UK; visa sponsorship is available for qualified candidates.

META

Company: Bamboohr

Title: Reactive Scheduler

Nights

Listed

location: Worthing, West Sussex

Job type: Full-time

Apply URL: https://lanesgroup.bamboohr.com/careers/3218