Key Accounts Manager

About the role

The operates within the Connect portfolio, taking ownership of strategic client management and growth initiatives for corporate accounts. This role is defined by the acquisition of new strategic accounts, the oversight of comprehensive client onboarding, and the cultivation of enduring partnerships that drive mutual success. The primary objective centers on maximizing revenue and customer satisfaction through a highly proactive and client-focused approach that anticipates needs and delivers measurable value. The professional in this role owns the complete client journey from initial contact through long-term collaboration, ensuring a seamless and positive experience at every stage. This involves designing custom engagement approaches for each Connect account to ensure high retention and steady revenue that supports the broader business goals. The Key Account Manager coordinates extensively with internal departments to provide clear, timely, and accurate guidance to every client, fostering a sense of reliability and trust. Early questions are resolved efficiently to smooth the adoption process and remove barriers to value realization, allowing clients to fully leverage the platform's capabilities.

Key facts

What you'll do

• Execute the work posted for as detailed in the official job description.
• Adhere strictly to the scope and responsibilities outlined
• Assume ownership of the complete client journey for corporate Connect accounts, guiding partners from initial contact to long-term collaboration.
• Design and implement custom engagement strategies for each Connect account to ensure high retention rates and consistent revenue growth.
• Coordinate intake activities to ensure new Connect clients have a thorough understanding of product offerings and operational expectations.
• Build tailored onboarding sequences that align precisely with the specific needs and goals of each corporate account.
• Ensure all onboarding sequences satisfy compliance requirements while guiding users smoothly through initial setup and configuration.
• Resolve early questions and potential roadblocks swiftly to smooth the adoption process and accelerate value realization for clients.
• Conduct continuous analysis of account performance data to identify potential risks, highlight successes, and adjust plans for stronger results.
• Prepare and ship regular status updates and concise reports to stakeholders to maintain transparency and support decision-making.
• Partner with cross-functional internal groups to align solutions and remove operational roadblocks that hinder account progress.
• Support renewal discussions, contract adjustments, and the exploration of expansion opportunities to secure lasting revenue growth.
• Document client feedback meticulously and share actionable recommendations to improve future Connect offerings.
• Drive initiatives that enhance the overall client experience based on insights gathered from ongoing interactions.
• Track key performance indicators and metrics to evaluate the effectiveness of account management strategies.
• Proactively identify opportunities for account expansion and advocate for client needs within the organization.

Requirements

Candidates must hold a minimum of three years of experience managing complex client accounts in a corporate environment, demonstrating a proven track record of success. A strong understanding of Connect products and related services is essential for accurate communication, solution design, and effective issue resolution. Clear written and verbal English skills are required for daily coordination with Manila-based teams and stakeholders to ensure clarity and precision. Reliable local connectivity and standard office tools are necessary to perform routine tasks, meet deadlines, and fulfill all job commitments efficiently. The ability to work independently with minimal supervision while maintaining a high standard of professionalism is mandatory for success in this role. Candidates must be highly organized, capable of managing multiple priorities, and adept at juggling various client demands simultaneously. A strong sense of ownership and accountability for client outcomes is expected at all times. Adherence to company policies, procedures, and compliance standards is non-negotiable and forms the foundation of professional conduct. The capacity to maintain confidentiality and handle sensitive client information with the utmost discretion is a critical requirement. Professionals must exhibit strong problem-solving skills and a collaborative mindset to navigate challenges and deliver effective solutions. A results-driven attitude and the ability to thrive in a fast-paced, dynamic environment are essential for meeting and exceeding performance targets. Willingness to adapt to changing priorities and embrace new responsibilities is crucial for long-term success in this position.

Nice to have

While not mandatory, experience in the real estate or property technology sectors is preferred, as it allows for more relevant and impactful solutions for specific client needs. Familiarity with these industries enables the Key Accounts Manager to speak the language of the client and understand nuanced requirements. This familiarity leads to more efficient onboarding and support processes. It fosters stronger connections and trust with account stakeholders. Candidates with a background in tech-driven real estate solutions can offer insights that directly benefit the account's strategic goals. Preferred experience helps in identifying opportunities for growth and expansion within existing client relationships. It reduces the learning curve associated with industry-specific challenges. Ultimately, this preferred experience translates to higher client satisfaction and retention rates.

Practical notes

The position is located in Manila.

Engagement is Full Time.

Compensation is 45,000 PHP monthly.

Applicants are advised to The skills required include proficiency with the Connect platform and associated tools.

About the company

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