Product Content & Enablement Manager

About the role

Bamboohr is seeking a dedicated Product Content & Enablement Manager to join our dynamic team in Claremont, Western Cape. This full-time position is pivotal in enhancing our product offerings through effective content strategies and enablement initiatives. The successful candidate will play a crucial role in bridging the gap between product development and customer engagement, ensuring that our clients have the resources they need to maximize the value of our solutions.

Key facts

What you'll do

• Develop and implement comprehensive content strategies that align with Bamboohr' product offerings and market needs.
• Collaborate closely with product management, marketing, and sales teams to create engaging content that highlights the features and benefits of our products.
• Produce high-quality training materials, including user guides, video tutorials, and webinars, to facilitate customer onboarding and product usage.
• Conduct regular training sessions for internal teams and external clients to ensure effective product understanding and utilization.
• Analyze customer feedback and usage data to refine content and enablement strategies, ensuring they meet the evolving needs of users.
• Manage the content lifecycle, from creation to publication, ensuring that all materials are up-to-date and relevant.
• Develop and maintain a content repository that is easily accessible for both internal stakeholders and clients.
• Work with the marketing team to promote new content and enablement resources, driving awareness and engagement among target audiences.
• Stay informed about industry trends and best practices in product enablement and content creation to continuously enhance our approach.
• Foster relationships with key stakeholders across departments to ensure alignment and collaboration on product initiatives.
• Monitor and report on the effectiveness of content and enablement programs, using insights to drive continuous improvement.
• Participate in cross-functional projects to support the broader goals of the organization, contributing your expertise in content and enablement.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• A minimum of 5 years of experience in content creation, product marketing, or enablement roles, preferably within the tech or financial services sectors.
• Proven track record of developing effective training and enablement materials that drive product adoption and customer satisfaction.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
• Excellent written and verbal communication skills, with a keen eye for detail and the ability to convey complex information clearly.
• Familiarity with content management systems and tools for creating and distributing training materials.
• Ability to analyze data and customer feedback to inform content strategy and improvements.
• Strong interpersonal skills, with the ability to work collaboratively across teams and build relationships with stakeholders.
• Self-motivated and proactive, with a passion for continuous learning and professional development.

Nice to have

• Experience in the financial services or fintech industry, with a solid understanding of product offerings and customer needs.
• Knowledge of digital marketing strategies and tools, including SEO and social media.
• Familiarity with learning management systems (LMS) and e-learning platforms.
• Previous experience in a customer-facing role, providing insights into user needs and challenges.
• Certification in instructional design or a related field.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with content creation tools such as Adobe Creative Suite, Canva, or similar software.
• Familiarity with project management tools like Trello, Asana, or Jira.
• Understanding of analytics tools to measure content effectiveness and user engagement.

Practical notes

• This position is based in Claremont, Western Cape, and requires the candidate to work on-site.
• The role may involve occasional travel for training sessions or industry events.
• Bamboohr values diversity and encourages applications from individuals of all backgrounds.
• Interested candidates should apply through the provided link: [Bamboohr Careers](https://kurtosys.bamboohr.com/careers/276).

Join Bamboohr as a Product Content & Enablement Manager and contribute to our mission of empowering clients with the knowledge and tools they need to succeed. We look forward to your application!