Program Manager

About the role

The will own the end-to-end execution of complex digital initiatives from initial strategic framing through successful production delivery. This role requires navigating significant ambiguity while maintaining alignment between client business objectives and the execution capabilities of cross-functional teams. You will act as a strategic leader, guiding multi-stream programs and ensuring that governance, communication, and delivery standards are consistently met. A core part of the position involves driving continuous improvement across delivery practices and shaping organizational transformation. You will directly influence global client outcomes by translating high-level challenges into coherent, actionable plans. This position demands comfort with executive-level conversations and the ability to communicate progress and risk clearly. Ultimately, you will be responsible for turning ambitious digital visions into tangible, high-quality products used by hundreds of millions of consumers.

Key facts

What you'll do

Orchestrate integrated digital programs across Strategy, UX Design, and Technology, ensuring successful delivery of cohesive solutions that meet client expectations.

Remove high-level blockers and foster deep collaboration to achieve delivery excellence across distributed, cross-functional teams.

Lead executive steering committees and strategic discovery sessions, translating complex business challenges into structured, multi-phase roadmaps.

Translate ambiguous business problems into clear, actionable strategies that align stakeholders and define measurable success criteria.

Manage large-scale budgets, resource allocation, and program scope across multiple concurrent workstreams with rigorous financial oversight.

Define resourcing strategies and maintain detailed visibility into capacity, ensuring alignment between demand and delivery capabilities.

Own high-level roadmaps and portfolio management for client initiatives, balancing priorities against business value and risk.

Serve as the primary strategic point of contact for senior stakeholders, establishing clear communication and aligning on long-term objectives.

Proactively identify systemic risks and develop robust mitigation strategies that evolve governance practices and strengthen client trust.

Present insights through executive-level discussions, using data and narrative to drive decisions and secure stakeholder buy-in.

Oversee key client-facing deliverables, including comprehensive program reports, status updates, and executive presentations.

Develop and refine risk mitigation frameworks, ensuring governance practices are current, transparent, and adhered to by all teams.

Champion continuous improvement in delivery methodologies, embedding lessons learned and best practices across the organization.

Act as a catalyst for organizational transformation, influencing change management and fostering a culture of accountability and excellence.

Requirements

A minimum of five years of relevant experience in program or project management within a digital agency or consulting context is required for this role.

You must have a proven track record managing large-scale, cross-functional digital programs that integrate design, technology, and business strategy.

A strong command of project management methodologies and portfolio management best practices is necessary to handle complex budgets and evolving scope.

Exceptional organizational skills with sharp attention to high-level detail are essential to maintain clarity in complex, multi-threaded initiatives.

You will demonstrate strong analytical decision-making capabilities and executive-level communication skills in all interactions.

The ability to lead confident discussions with senior stakeholders and influence without direct authority is a critical requirement.

You must be capable of fostering high-performing, cross-functional teams and guiding them toward shared objectives.

A commitment to maintaining rigorous standards for delivery quality, timelines, and stakeholder satisfaction is non-negotiable.

Nice to have

Demonstrated passion for digital transformation, user experience, and modern technology is valued and should be evident in your approach.

Practical notes

This role is based in Toronto.

The compensation range for this position is $130,000 to $160,000 CAD annually.

The engagement involves project or program management within a digital agency or consulting environment.

Please ensure your application reflects direct experience meeting the outlined qualifications and a clear understanding of the role responsibilities.