Fraud Resolution & Recovery Lead

About the role

Bamboohr is a fintech company based in Mexico that serves businesses with financial solutions. The Fraud Resolution & Recovery Lead will own the end-to-end process of identifying, investigating, and resolving fraudulent transactions within the company's payment and lending operations. This role leads a team focused on minimizing financial losses and recovering funds that were lost to fraudulent activity. The lead will work closely with operations, compliance, and risk teams to strengthen fraud prevention strategies and improve recovery outcomes across the organization.

Key facts

What you'll do

Lead the investigation of suspected fraudulent transactions across all company payment channels and lending products

Manage a team of analysts and investigators who handle fraud cases from detection through resolution

Develop and refine fraud detection workflows to improve the speed and accuracy of identifying suspicious activity

Coordinate with compliance and legal teams to ensure all fraud resolutions meet regulatory requirements in Mexico

Drive recovery efforts by working with payment processors and financial institutions to reclaim lost funds

Analyze fraud patterns and trends to produce reports that inform senior leadership and risk management

Implement post-resolution procedures that document findings and update internal fraud databases for future reference

Collaborate with product and engineering teams to flag systemic vulnerabilities that may lead to fraud exposure

Oversee the escalation process for high-value or complex fraud cases requiring executive attention

Establish key performance indicators for the fraud resolution team and track recovery rates over time

Review and approve fraud case closures to ensure proper documentation and adherence to internal policies

Participate in post-mortem reviews of major fraud incidents to identify root causes and preventive measures

Requirements

Demonstrated experience leading a team or function focused on fraud detection, resolution, or financial crime prevention

Strong understanding of payment processing systems and how fraudulent transactions occur in digital lending environments

Experience working within Mexican regulatory frameworks related to financial services and anti-fraud compliance

Proven ability to manage cross-functional relationships with operations, legal, compliance, and technology stakeholders

Analytical mindset with the ability to interpret transaction data and identify meaningful fraud patterns

Excellent written and verbal communication skills in Spanish, with English proficiency preferred

Track record of improving fraud recovery rates or reducing losses through process improvements

Bachelor's degree in finance, accounting, business administration, or a related field

Comfortable working in a fast-paced environment where fraud cases require timely and decisive action

Experience with data visualization and dashboard creation to communicate fraud metrics to non-technical audiences

Nice to have

Prior experience working at a fintech or financial services company in Latin America

Familiarity with fraud management platforms and case management tools used in payment operations

Knowledge of Mexican financial regulations including CNBV guidelines and anti-money laundering requirements

Experience building and training teams of fraud analysts or investigators from the ground up

Exposure to international fraud networks and cross-border transaction monitoring is a plus

Understanding of machine learning concepts applied to fraud scoring and automated alert systems

Skills & tools

Fraud investigation and case management methodologies

Payment processing and transaction monitoring systems

Data analysis and reporting using spreadsheets and business intelligence tools

Regulatory compliance frameworks for Mexican financial services

Team leadership and performance management techniques

Risk assessment and fraud pattern analysis

Collaboration tools for managing fraud investigations across distributed teams

Knowledge of anti-fraud regulations and industry best practices in Latin American financial services

Documentation and reporting standards for fraud case resolution

Practical notes

This role is based in CDMX, Miguel Hidalgo and requires on-site presence at the Bamboohr office

The position reports to the head of risk or a similarly senior leader within the company

Candidates should expect to work standard full-time business hours with occasional flexibility for urgent fraud cases

The hiring process may include multiple interview rounds with the risk, compliance, and operations teams

The role may involve occasional travel to other Bamboohr offices or partner locations within Mexico

Bamboohr offers a competitive benefits package and opportunities for professional growth within the fintech sector