Digital Fraud Operations Sr Manager

About the role

Bamboohr is a fintech company headquartered in Mexico City that is looking for a senior leader to manage its digital fraud operations team. This role is responsible for overseeing the detection, investigation, and prevention of fraudulent activity across all digital channels and customer-facing products offered by the company. The Senior Manager will lead and develop a team of fraud analysts and investigators while shaping the overall fraud strategy for the company lending and payment platforms. The position works in close coordination with risk, compliance, and product teams to reduce financial losses and protect customers from harmful scams.

Key facts

What you'll do

Lead and mentor a dedicated team of fraud analysts and investigators managing daily case workflows with efficiency and accuracy.

Develop and continuously refine fraud detection rules, statistical models, and decision thresholds across all digital channels and products.

Own the complete fraud investigation process from initial alert triage through detailed case resolution, documentation, and final closure.

Partner closely with product and engineering teams to embed effective fraud controls into new product features and releases.

Monitor key fraud performance metrics and deliver clear, actionable reports to senior leadership on a regular and timely basis.

Design and implement targeted fraud prevention strategies that address the specific risks associated with the company lending products.

Maintain and strengthen relationships with external fraud detection vendors and third-party data enrichment providers to improve detection capabilities.

Perform thorough root cause analyses on emerging fraud trends and recommend meaningful process and policy improvements across the organization.

Ensure full compliance with local Mexican regulations and international standards related to anti-fraud measures and financial crime prevention.

Drive cross-functional initiatives aimed at reducing fraud loss ratios while keeping false positive rates within acceptable and defined limits.

Requirements

Demonstrated experience managing a fraud operations team within a fintech or financial services organization of meaningful size and complexity.

Deep knowledge of digital fraud typologies including account takeover, identity theft, synthetic identity fraud, and unauthorized transaction fraud.

Hands-on experience with fraud detection tools, case management platforms, and data analytics environments used in day to day operations.

Strong leadership capabilities with a proven track record of motivating, coaching, and developing high-performing analyst teams over time.

Sharp analytical mindset combined with the ability to interpret complex data sets and make sound operational decisions quickly.

Excellent written and verbal communication skills for presenting technical findings to both technical and business stakeholders effectively.

Bachelor degree in finance, economics, computer science, or a closely related quantitative discipline from an accredited institution of higher learning.

A minimum of five years of progressive experience in fraud, risk management, or financial crime prevention roles within relevant industries.

Nice to have

Experience working with machine learning models and advanced analytics for fraud scoring and detection in production environments.

Solid understanding of Mexican regulatory requirements and compliance frameworks applicable to financial institutions and fintech companies.

Previous success managing relationships with external fraud prevention vendors and third-party risk analytics service providers.

Familiarity with payment processing networks, digital lending platforms, and real-time transaction monitoring and alerting systems.

Skills & tools

Strong proficiency in SQL and data analysis tools for investigating fraud patterns, behavioral anomalies, and suspicious transactions.

Working knowledge of fraud management platforms such as Sardine, Featurespace, or comparable industry solutions used in production.

Familiarity with case management systems and workflow automation tools used in fraud operations teams on a daily basis.

Solid understanding of AML and KYC frameworks applicable to digital financial services, lending businesses, and regulatory reporting.

Comfort using business intelligence tools like Tableau or Power BI to build dashboards, reports, and visual analytics.

Understanding of API-based fraud data enrichment and identity verification services used for customer due diligence and onboarding.

Practical notes

This role is based in CDMX, Miguel Hidalgo and requires regular on-site presence at the Bamboohr office location in the city.

The Senior Manager will work on a full-time schedule with standard business hours throughout the week and month.

The successful candidate should be comfortable collaborating across multiple departments including risk, product, engineering, and compliance teams daily.

Bamboohr is a rapidly growing fintech company and this role involves building and scaling fraud operations processes from the ground up.

The position offers the chance to shape fraud strategy at a company that is expanding its digital product portfolio.