Account Manager Europe

About the role

Kneat is seeking a dedicated and results-driven Account Manager to join our European team. This position is in managing client relationships and driving the adoption of our innovative software solutions within the life sciences sector. The ideal candidate will have a strong background in account management, with a focus on building long-term partnerships and ensuring customer satisfaction. This role will involve collaborating closely with various internal teams to deliver exceptional service and support to our clients across Europe.

Key facts

What you'll do

• Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling Kneat's software solutions.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and gather feedback for continuous improvement.
• Work closely with the product team to relay client feedback and advocate for enhancements that align with customer needs.
• Prepare and deliver presentations and demonstrations of Kneat's software to clients, showcasing its value and capabilities.
• Monitor client usage and engagement metrics to identify trends and areas for improvement, providing insights to both clients and internal teams.
• Assist in the onboarding process for new clients, ensuring a smooth transition and successful implementation of our solutions.
• Coordinate with marketing to develop targeted campaigns aimed at increasing client engagement and retention.
• Stay informed about industry trends and competitive landscape to provide clients with relevant insights and recommendations.
• Participate in industry events and conferences to represent Kneat and network with potential clients and partners.
• Prepare detailed reports on account performance and client feedback for internal stakeholders to inform strategic decisions.

Requirements

• A minimum of 3 years of experience in account management or a related field, preferably within the software or life sciences industry.
• Proven track record of managing client relationships and driving customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving abilities, with a proactive approach to addressing client needs and challenges.
• Familiarity with software solutions and technology, with a willingness to learn and adapt to new tools.
• Ability to work independently and as part of a team, demonstrating strong organizational and time management skills.
• Proficiency in English; additional European languages are a plus.
• Willingness to travel as needed to meet with clients and attend industry events.

Nice to have

• Experience in the life sciences or regulated industries, with an understanding of compliance and quality standards.
• Background in software sales or technical support, providing a deeper understanding of client needs.
• Familiarity with CRM systems and account management tools to streamline processes and enhance client interactions.
• Previous experience in a startup or fast-paced environment, demonstrating adaptability and resourcefulness.

Skills & tools

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.
• Experience with CRM software (e.g., Salesforce, HubSpot) to manage client interactions and track performance metrics.
• Familiarity with project management tools to coordinate tasks and collaborate with internal teams effectively.
• Ability to analyze data and generate insights to inform account strategies and client engagement.

Practical notes

• The specific location for this role is currently unknown; candidates should be open to remote work or relocation within Europe.
• Salary information is not provided; compensation will be discussed during the interview process and will be competitive based on experience and qualifications.
• Visa sponsorship details are ; candidates should verify their eligibility to work in the desired location.

Join Kneat and be part of a dynamic team that is transforming the life sciences industry through innovative software solutions. If you are about client success and have the skills to drive meaningful relationships, we encourage you to apply for the Account Manager Europe position today.