Studio Lead - Austin Arboretum

About the role

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Studio Leads at JETSET Pilates partner with clients and support instructors to uphold the boutique fitness standard. This position operates at the intersection of client hospitality and operational support. Studio Leads represent the public face of the studio, shaping first and lasting impressions through consistent, professional engagement. Every interaction reflects the values of JETSET Pilates and reinforces a culture of respect and clarity.

The role demands responsiveness across multiple channels, including in person, by email, and over the telephone. Studio Leads manage the full client journey, from initial contact through retention. They translate policy and pricing into clear information that empowers clients to make confident decisions. Success in this position is measured by service quality, operational accuracy, and the ability to sustain a positive studio atmosphere.

Core Responsibilities

Studio Leads partner with instructors and staff to design a seamless client visit. This includes greeting guests, verifying appointments, and confirming all session details before and after practice. Each check in and check out is completed with care to ensure accuracy and client confidence.

Retail operations form a key portion of the position. Studio Leads process memberships and class packages using established payment protocols. Sales are handled in person, online, and over the phone with equal professionalism. The AXLE system is the primary tool for managing client relationships and facilitating new business. Inventory levels are monitored closely, and retail displays are organized to support both sales and studio aesthetics.

Studio maintenance is performed on an ongoing basis. This includes lobby organization, front desk tidiness, and general studio presentation. Cleanliness standards are upheld so that the environment remains welcoming for clients and instructors at all times. When retail stock is low, Studio Leads coordinate restocking and verify product availability.

Operational support extends to opening and closing procedures. Studio Leads work alongside instructors to prepare the space for sessions and to restore it afterward. Scheduling notes, policy documents, and pricing options are reviewed regularly to ensure responses to client questions are immediate and precise. Changes to bookings are communicated clearly with partners and internal stakeholders.

Logistics and Client Communication

Communication forms the backbone of the Studio Lead function. Phone calls are answered with a focus on clarity and efficiency. Emails are replied to promptly, with attention to tone and detail. In person interactions follow the same standard, ensuring every exchange meets JETSET Pilates Standards of Service.

Sales transactions are processed with accuracy and care. Each membership and class bundle is reviewed for correctness before completion. Clients receive thorough explanations of pricing and value so they can make informed choices. When questions arise, Studio Leads direct feedback to the appropriate team members in a timely manner.

Shift availability is structured around studio needs. Morning, evening, and weekend shifts are part of the regular schedule. Flexibility is required to support coverage gaps and seasonal demand. Consistent attendance supports both client trust and team reliability.

Required Competencies

Reliability is essential for success in this role. Studio Leads must attend all scheduled shifts with punctuality and preparedness. They maintain current knowledge of pricing structures, policies, and program offerings to prevent misinformation. Attention to detail ensures that retail records remain error free and auditable.

A commitment to cleanliness is non negotiable. The studio lobby and surrounding areas are kept to a high standard at all times. This practice protects the client experience and supports instructor readiness.

The use of the AXLE platform is required. Studio Leads navigate the system to manage bookings, sales, and client profiles. Comfort with technology and a quick learning curve are expected. Written and verbal communication skills are strong, with an emphasis on professionalism.

Compensation and Location

This position is based in Austin, Texas. It is offered on a part time basis with compensation set at twenty two dollars per hour. Hours are arranged to align with peak studio demand while honoring scheduling constraints.

Practical Guidelines

All hiring steps and onboarding details are confirmed Studio Leads review these materials to ensure alignment with JETSET Pilates practices. Ongoing feedback from instructors and management supports continuous improvement in role execution.

What you'll do

• Meet the bar Practical notes