Client Partner

About the role

This position is centered on leading strategic client relationships and driving business growth for key accounts. You will act as a trusted advisor, providing high-level guidance and strategic insights to clients, ensuring their objectives are met through innovative solutions. The role emphasizes understanding client businesses deeply, translating insights into actionable strategies, and fostering long-term partnerships. It requires a visionary leader capable of managing complex client portfolios, collaborating with internal teams, and contributing to the agency's growth. The ideal candidate will be proactive in identifying new opportunities, managing expectations, and ensuring the delivery of exceptional service that aligns with client goals and agency standards. This is a senior-level role that combines strategic thinking, relationship management, and business development within a dynamic, fast-paced environment.

Key facts

Location: Mexico

Engagement: Full-Time

in source, but includes a 5% savings fund match.

Team: Client Management

Workplace: Hybrid (up to 60% remote)

What you'll do

• Develop a comprehensive understanding of each client's business, including analyzing market trends, competitors, and target audiences to identify opportunities for growth and expansion.
• Act as a strategic partner to clients, providing high-level guidance and insights to help them achieve their business objectives through tailored agency solutions.
• Lead Quarterly Business Reviews, preparing strategic reports, analyzing performance metrics, and anticipating market changes to proactively adjust strategies and support client growth.
• Foster industry insights and internal innovation by establishing strategic partnerships with major technology companies and industry leaders.
• Collaborate closely with the Managing Director and Project Director to define the strategic and financial terms of proposals, ensuring alignment with client expectations and agency capabilities.
• Lead complex pitches and renewal negotiations, crafting compelling strategic narratives and commercial frameworks that reflect client needs and agency value propositions.
• Oversee growth plans for a portfolio of accounts, including large international clients, ensuring that financial and strategic targets are met or exceeded.
• Build and nurture strong relationships with senior client stakeholders, acting as a trusted advisor and ensuring ongoing satisfaction and retention.
• Coordinate with cross-functional teams - Creative, Media, Data, Tech - to ensure strategic directions are executed effectively and efficiently.
• Mentor and guide junior team members in Account Director and Client Management roles, fostering professional development and maintaining a high-level overview of account health and performance.
• Monitor account performance, analyze data, and prepare reports to track progress, identify risks, and recommend improvements.
• Support new business development efforts by identifying opportunities within existing accounts and assisting in the onboarding of new clients.

Requirements

• Fluent in English, both written and spoken, with excellent communication skills.
• At least 8 years of experience working within an agency environment, demonstrating a strong track record of managing key accounts and client relationships.
• Proven ability to work collaboratively with internal teams and confidently manage client expectations.
• Deep understanding of digital marketing processes, including integrated campaigns, website development, online media, and social platforms.
• Experience in client retention, growth, and fostering long-term relationships with large accounts.
• Strong negotiation skills, with experience in managing contract discussions and meeting client demands.
• Skilled in budgeting, financial planning, and creating progress reports to track account performance.
• Knowledge of communication research methods and how to leverage insights for strategic planning.
• Ability to think strategically, analyze complex data, and translate insights into actionable recommendations.
• Excellent interpersonal skills, with a history of building trust and maintaining long-term client partnerships.
• Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously.
• Demonstrated leadership capabilities, including mentoring junior staff and leading cross-functional teams.

Nice to have

• Experience working with international clients and managing cross-cultural teams.
• Background in marketing, operations, partnerships, or content strategy.
• Knowledge of growth initiatives and solutions development.
• Familiarity with industry-specific tools and platforms used in digital marketing.
• Ability to adapt quickly to changing client needs and market conditions.
• Experience working in a fast-paced, innovative agency environment.

Skills & tools

• Strategic thinking and high-level client management skills.
• Excellent communication and presentation abilities.
• Analytical skills to interpret market data and performance metrics.
• Ability to coordinate cross-functional teams and manage multiple stakeholders.
• Financial acumen for budgeting and reporting.
• Strong interpersonal skills to build and maintain client relationships.
• Problem-solving skills to address challenges proactively.

Practical notes

• Jellyfish offers a 5% savings fund match on your monthly income, supporting your financial planning.
• You can work remotely for up to 60% of your days, with flexible working hours between 8 AM and 6:30 PM.
• Private health insurance is provided, including coverage for dental and visual care.
• Please submit your resume in English to ensure clear communication.
• Be cautious of fake recruiters; report any suspicious activity to talentacquisition@jellyfish.com to protect yourself during the application process.