Senior Manager, Legal Technology, Operations & AI Enablement

About the role

You will own the end-to-end strategy and execution for legal operations, technology, and AI enablement at Instacart, defining the roadmap that aligns legal function infrastructure with business growth. You will build and lead a high-performing legal operations team, establishing clear performance management, career development, and operational excellence standards. You will evaluate, deploy, and scale AI-powered tools to automate manual legal workflows and upskill attorneys across contract review, clause analysis, and agentic process automation. You will drive the implementation and optimization of the contract lifecycle management system, ensuring deep integrations with procurement, accounting, HR, sales, deal desk, IT, and engineering platforms. You will own outside counsel operations, enforcing billing guidelines, managing e-billing systems, and establishing law firm evaluations and spend reporting. You will build and maintain the team's knowledge management infrastructure and KPI dashboards to provide leadership with clear visibility into operational health and efficiency. You will partner closely with business stakeholders to execute Go-To-Market strategies, CPQ implementations, and enhancements that support new ad formats and retailer engagements. You will foster a culture of accountability, continuous improvement, and data-driven decision-making across the legal function.

Key facts

What you'll do

Lead the design, implementation, and scaling of legal operations strategy, processes, and systems to support Instacart's rapid business growth across new models and partnerships.

Build, manage, and develop a high-performing legal operations team, including hiring, performance management, career development, and fostering a collaborative, inclusive culture.

Evaluate, deploy, and adopt AI enablement tools within legal workflows, including agentic automations, to reduce manual work and increase efficiency and accuracy across contract review and analysis.

Own the end-to-end strategy for contract lifecycle management systems, ensuring seamless integrations with Oracle, Zip, Salesforce, Workday, and other core business platforms to drive operational savings.

Manage outside counsel operations, including billing guidelines enforcement, e-billing system management, law firm evaluations, and the establishment of spend reporting and accountability frameworks.

Develop and maintain knowledge management infrastructure and KPI dashboards that provide leadership with clear visibility into legal operational health, performance, and efficiency.

Execute and scale legal and business operations initiatives, including Go-To-Market strategies, CPQ implementations, and enhancements to support new ad formats, retailer engagements, and complex deal structures.

Partner with procurement, accounting, HR, sales, deal desk, IT, and engineering teams to improve cross-functional workflows, system cohesion, and process efficiency across the legal function.

Champion the use of data and metrics to drive decision-making, identify bottlenecks, and demonstrate the value of legal operations and technology investments to stakeholders.

Foster continuous improvement by establishing best practices, governance frameworks, and feedback loops to ensure the legal function remains agile, scalable, and accountable.

Requirements

Must have 8+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated ownership of a legal operations program.

Must have at least 3 years of direct people management experience, leading and developing teams within a professional services or corporate environment.

Must have demonstrated experience leading at least two end-to-end technology implementations with deep systems integrations, such as Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms.

Must have hands-on experience owning AI tooling, including evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows within legal or operations contexts.

Must have experience managing external legal spend, e-billing systems, and outside counsel relationships, with a strong understanding of billing guidelines and law firm evaluations.

Must have strong experience with contract lifecycle management systems and process optimization, including cross-functional collaboration with procurement, accounting, HR, sales, and IT.

Must have proven ability to build and maintain KPI dashboards and reporting frameworks that provide clear visibility into operational performance and health.

Must have experience executing Go-To-Market strategies, CPQ implementations, and enhancements supporting new business models, ad formats, and retailer partnerships.

Nice to have

Experience with Oracle, Zip, Salesforce, Workday, and related enterprise systems integrations.

Background in grocery, retail, or marketplace business models and related compliance or regulatory environments.

Experience with agentic automation frameworks and AI upskilling programs for legal teams.

Practical notes

This is a full-time position based in the United States with remote flexibility.

No specific travel requirements are outlined in the source.

No visa sponsorship details are provided in the source.

No application deadlines are specified in the source.

Instacart is transforming the grocery industry by inviting the world to share love through food, ensuring everyone has access to the food they love and more time to enjoy it together. The company sees complexity in grocery delivery as an opportunity to serve varied community needs while delivering an essential service and offering safe, flexible earnings to Instacart Personal Shoppers. Instacart has become a lifeline for millions, and the Legal department is scaling rapidly across new business models, ad formats, and retail partnerships. The role exists to build infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable. In twelve months, Instacart envisions a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and sustainable processes. If you thrive at the intersection of law, operations, and technology and want to build something lasting, this role is for you.